Client Support Agent
Responsibilities:
- Monitor, follow up on, and resolve support tickets in a timely manner
- Communicate clearly and professionally with support requesters throughout the process
- Handle and resolve tickets that do not require development or complex technical intervention
- Develop, maintain, and document comprehensive knowledge of products
- Leverage Dynatrace (or demonstrate willingness to quickly learn and adopt it)
- Basic technical knowledge is a plus
- Client Support Agent Experience.
- Documentation skills (clear, user friendly documentation),
- Analytical mind,
- Team player,
- Agile mindset,
- Understanding of content management platforms,
- Communication skills (English mandatory)