Client Support

POSITION SUMMARY

The Client Support Specialist at All Together Recovery LLC (ATR) is responsible for providing practical and emotional
support for
the client,
supporting each department’s efforts in the treatment of clients,
ensuring the safety of everyone in the building, and supporting the mission by assisting in the provision of a treatment environment conducive to recovery.

KEY PERFORMANCE INDICATORS (KPIs)

The Client Support Specialist’s performance will be evaluated based on the following measurable outcomes:

1. Client Support -

• Maintain a consistent presence with the clients; modeling recovery behavior, listening to their concerns, observing their behaviors, and holding them accountable when necessary.

• Provide supportive services in structured group activities, 1:1’s as requested, de-escalation, crisis intervention, and client retention.

• Occasionally provide transportation for clients to/from appointments, outside events, etc.

1. Staff Support -

• Respond promptly to all requests on teams feeds and/or radios.

• Assist and support other departments in their efforts to provide services to clients.

• Respectfully collaborate with other departments to ensure a quality work/treatment environment, being sure to practice within one’s scope.

1. Facility Support –

• Ensure
  that the facility is clean and orderly, reporting any maintenance needs to Client Support Manager and/or Executive Director.

• Ensure the safety of the people in building by following company policies regarding intake procedures, contraband searches, and emergency procedures.

1. Documentation

• Promptly and accurately create appropriate documentation: shift reports, gas logs, group notes, incident reports, etc.

• Promptly and accurately report new admissions, potential walk-offs, and any circumstances requiring clinical or medical intervention
  to the proper channels.