Client Support and Policy Solutions Advisor
Job Description
Help people protect what matters — and get paid well to do it.
Jayne Young Allstate in Nixa, MO is hiring a Client Support and Policy Solutions Advisor. You’ll be the friendly first stop for our clients: answer questions, fix policy and billing issues, help with claims, and make sure people feel taken care of. You’ll work side-by-side with our sales team so clients get the right coverage and stick with us.
No insurance experience required. We’d rather train the right person our way. A Missouri P&C license is required for the role — if you don’t have one yet, we’ll show you exactly how to get it (usually 1–2 weeks).
This is a full-time, in-office role at 755 W Guin Road, Nixa. Monday–Friday, evenings off. Base $50,000–$60,000 + bonus opportunities, PTO, and hands-on training.
If you like solving problems, talking to people, and owning your work, apply. We’ll move fast once you’ve completed the short assessment.
Benefits
- PTO
- Paid / hands-on training (including license path)
- Career growth inside a busy Allstate agency
- Supportive, high-energy team culture
- $50,000-$60,000 base + bonus opportunities
- Monday-Friday schedule, evenings off
Responsibilities
- Be the main contact for client questions and service requests
- Handle policy changes, billing questions, and claims help
- Keep accurate notes in our systems
- Pull info for quotes and handoffs to sales
- Follow up so clients feel heard and stay with the agency
Requirements
- Customer-facing experience (retail, restaurant, office, call center — insurance not required)
- Clear communicator who stays calm with frustrated people
- Organized and comfortable on a computer (email, docs, CRM or similar)
- Willing to get a Missouri P&C license (we’ll help)
- Able to work full-time in our Nixa office (Mon–Fri)
- Authorized to work in the U.S.