Client Support Associate

Clients preparing a U.S. launch send us a steady stream of practical questions: when the next partner call is, which documents a distributor still needs, why an invoice changed. Dune is hiring a Client Support Associate to answer them quickly and keep each request moving until it is closed. The job is full-time and remote, open anywhere in the United States.
What You'll Be Doing

• Answer client emails and calls, most within the same business day;
• Log each request in HubSpot and follow it until it is resolved;
• Schedule partner calls and distributor meetings across time zones;
• Send document checklists and reminders for each market entry project;
• Pass contract and billing questions to the right consultant with the details attached;
• Keep a short FAQ for each client up to date.

What You Need

• A year or more in customer service, client support or office work, including internships
• Experience answering business emails and calls.
• Microsoft 365 or Google Workspace
• Experience with clients outside the United States (bonus)
• A CRM like HubSpot or Salesforce (bonus).

what you get

• Full-time, permanent position, remote anywhere in the United States
• Medical, dental and vision plans from your first month
• 401(k) retirement plan with a company match
• Paid time off, paid sick leave and the federal holidays
• An annual budget for courses and certifications
• A laptop and a one-time stipend to set up your home office

Dune Strategy, Las Vegas. Clients come to us before a U.S. launch, and some stay for help with strategy, operating models or a transaction.
Dune Strategy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status.
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