Client Support Associate

About Savvital:
At Savvital, we provide offshore staffing solutions and high-performing Virtual Professionals (VPs) designed to help modern businesses scale efficiently. Our clients don't partner with us simply to cut costs — they work with us to build capacity, eliminate operational bottlenecks, and reclaim their most valuable resource: time.

About the Role

We are hiring a Client Support Associate to support a fast-growing U.S.-based cybersecurity and managed security services company. The role sits within Client Services & Operations and focuses on delivering a seamless client experience while supporting day-to-day client operations, onboarding, account coordination, and internal processes.

This is a full-time opportunity for someone who is highly organized, proactive, detail-oriented, and comfortable managing multiple priorities across clients, vendors, and internal teams.

The ideal candidate is a strong communicator who can simplify complex processes, take ownership of tasks, and work effectively in a fast-paced, entrepreneurial environment.

What You'll Be Doing

Client Management

• Serve as a primary point of contact for clients and help ensure a positive client experience.
• Respond to client inquiries and manage expectations through phone, email, and other communication channels.
• Build and maintain strong client relationships.
• Maintain accurate client files and documentation.
• Support renewals and process sales orders.
• Monitor and manage customer support emails and Freshservice tickets.
• Document client communications, activities, and follow-ups.

Client Onboarding & Operations

• Coordinate new client onboarding activities with customers and vendors.
• Create and prepare sales and onboarding documentation.
• Coordinate the transition from sales through onboarding.
• Support client communications throughout the onboarding process.
• Assist with event planning and management.
• Identify opportunities to improve internal processes and operational efficiency.

Account Management & Administrative Support

• Maintain accurate client databases, including recording account additions, changes, and removals.
• Assist with monthly financial and billing records.
• Reconcile billing information across Monday.com, vendor billing spreadsheets, and QuickBooks.
• Maintain accurate records of account activity and ensure CRM information is up to date.
• Support multiple team members with administrative and operational tasks.

Required Experience & Skills

• Proven experience in a Customer Service Representative (CSR), Client Support, Client Services, or similar customer-facing role.
• Excellent verbal and written communication skills.
• Strong ability to communicate professionally with clients, vendors, and internal teams.
• Highly organized with strong attention to detail and follow-through.
• Ability to manage multiple priorities and meet deadlines.
• Strong problem-solving and issue-resolution skills.
• Experience maintaining accurate customer records, databases, or CRM systems.
• Comfortable handling client inquiries through phone, email, and ticketing systems.
• Ability to work independently and take ownership of assigned responsibilities.
• Experience with administrative, operational, or account coordination tasks.
• Strong proficiency with Microsoft Office and Google Workspace.

Preferred Qualifications

• Experience working within an IT, cybersecurity, SaaS, or managed services environment.
• Familiarity with Freshservice, Monday.com, QuickBooks, or similar platforms.
• Experience supporting client onboarding or account management processes.
• Basic understanding of billing, invoicing, or financial reconciliation.
• Previous experience working with U.S.-based clients.

Software & Tools

• Freshservice
• Monday.com
• QuickBooks
• CRM platforms
• Microsoft Office
• Google Workspace

Ideal Candidate

The ideal candidate is a proactive and highly communicative client support professional who is comfortable taking ownership of client requests and coordinating tasks across multiple stakeholders. They should be detail-oriented, dependable, and able to adapt quickly while maintaining a high level of professionalism.

An IT or cybersecurity background is a plus but is not required. Strong customer service experience, communication skills, organization, and the ability to manage client-facing responsibilities are the primary requirements.

Compensation and Benefits:

• Base Salary: Market Competitive (commensurate with experience)
• Allowances: Premium Internet, Electricity, and Wellbeing allowances to support night-shift operations.
• Medical Insurance: Comprehensive health coverage.
• Performance Bonuses: Structured bonuses based on individual targets and account retention metrics.
• Annual Growth: Regular performance-based increments and clear vertical career progression.