Client Support Engineer - MSP

Salary: $65,000 – $75,000 per year + Super

Outright IT is a Melbourne-based Managed Service Provider delivering reliable, human-centred IT solutions to small and medium-sized businesses across Australia.

We operate on a simple principle: great IT should make life easier for clients, not harder. Our team is growing, and we're looking for an early-career IT professional who shares that belief and wants to grow into a role where they have real impact on how our clients experience technology.

The Role

This is a hands-on, client-facing position where you'll learn fast and be supported as you grow. Working alongside our senior engineers, you'll take ownership of tickets appropriate to your level and escalate where needed — across a diverse range of SMB environments. No two days look the same.

Day to day, you'll:

• Diagnose, prioritise, and resolve client issues, escalating to senior engineers when needed

• Help deploy and manage software and hardware solutions — remotely and on-site

• Communicate clearly and professionally with clients across all channels

• Maintain detailed documentation and contribute to our knowledge base

• Manage support tickets with professionalism and urgency

• Travel locally to support client needs

What We're Looking For

The essentials:

• 1+ years of hands-on technical support experience, OR a relevant qualification (Cert IV / Diploma in IT or similar) with strong hands-on lab or home experience

• Working knowledge of Windows desktop/server environments, Active Directory, and networking fundamentals

• Some exposure to Microsoft 365 administration

• Excellent communication skills — you can explain technical problems in plain English

• Self-motivated, well-organised, and eager to learn

• Australian Citizen or Permanent Resident (police check required)

• Current Australian driver's licence

Bonus points for:

• Microsoft Fundamentals certifications (AZ-900, MS-900) or working towards Associate-level

• Any exposure to Azure, Exchange, Hyper-V, or virtualisation platforms

• Previous MSP or IT service provider experience

• A genuine interest in building long-term client relationships

What You'll Get

• Competitive salary: $65K–$85K + super, based on your experience

• Variety: Exposure to diverse technologies, industries, and client environments — you won't get bored

• Growth: Professional development support, certification pathways, and senior engineers who'll invest in your development

• Mentorship: A team that wants you to succeed, not sink-or-swim

• Culture: Built on honesty, respect, and doing things properly