Client Support Executive

Client Support

• Support Financial Planners with client meetings, both in person and virtually.
• Prepare meeting documentation, annual review packs, agendas and client reports.
• Act as a primary contact for clients regarding administrative queries.
• Coordinate client onboarding activities, including platform access, welcome documentation and compliance checks.
• Build strong relationships with clients and provide a consistently high level of service.

Administration & Case Management

• Manage applications, transfers and servicing requests from submission through to completion.
• Monitor provider progress and proactively follow up outstanding actions.
• Maintain accurate records and data within internal systems.
• Produce client review material and valuation reports.
• Process adviser fees, charging instructions and reconciliations.
• Review valuations and investment information to maintain data accuracy.
• Identify opportunities to improve processes and enhance efficiency.

Compliance & Documentation

• Complete Anti-Money Laundering (AML) checks.
• Prepare and submit new business and transfer documentation.
• Maintain audit-ready client files in line with FCA requirements and company procedures.
• Support the delivery of good client outcomes through accurate record keeping and regulatory compliance.

Financial Planning Support

• Gather information, quotations and illustrations from providers.
• Assist with cashflow modelling preparation.
• Prepare suitability reports, fund switch reports, top-up reports and client correspondence.
• Produce costs and charges disclosures.
• Support the maintenance and integrity of client data.

Office & Team Support

• Handle incoming calls and correspondence.
• Manage incoming and outgoing post.
• Support local office administration and facilities requirements.
• Assist colleagues across the wider Pod as required.

Essential Experience

• Previous experience in a Client Support, Financial Planning Administrator or Senior Administrator role.
• Experience supporting Financial Planners within a regulated financial advice environment.
• Strong knowledge of financial planning administration processes.
• Experience managing workflows, application tracking and provider relationships.
• Excellent organisational and prioritisation skills.
• Strong written and verbal communication skills.
• High attention to detail and accuracy.
• Proficiency in Microsoft Office.

Desirable

• Good understanding of FCA regulations and Treating Customers Fairly principles.
• Experience using Enable, Fusion or similar financial planning systems.
• Experience producing suitability reports and client review documentation.
• Progress towards the Level 4 Diploma in Financial Planning, or a desire to work towards this qualification.