Aug 8, 2026 12 hr. ago

Client Support Manager

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Aug 8, 2026 12 hr. ago

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Security Bank Client Support Manager

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Discussion

The RoleAs a Client Support Manager, you will be responsible for providing after-sales support to all on-boarded business deals of products under the purview of Cash Management Division which can be positioned as business solutions for wholesale accounts.How you'll contribute<ul style="color:rgb(0,0,0);font-family:'Helvetica Neue', Helvetica, Arial, sans-serif;font-size:13px;"><li>Handle complex cases endorsed by CCG via CRM and concerns directly sent to the team by internal/external partners</li><li>Leads process improvement initiatives, provides guidance and support to junior team members/staff as SME by training/mentoring, and responsible to complete delegated reporting functions. </li><li>Monitor incident resolution raised to technical partners (e.g., IT, Product Dev team).</li><li>Provide timely response/update to client queries/requests/complaints through email/call.</li><li>Ensure case resolution within standard SLA.</li><li>Conduct regular update/report to Customer Service Team Head on escalated concerns</li></ul>What we’re looking for<ul style="color:rgb(0,0,0);font-family:'Helvetica Neue', Helvetica, Arial, sans-serif;font-size:13px;"><li>Bachelor's Degree in Business Studies/Administration/Management, Commerce, Finance/Banking</li><li>With at least 5 years of experience in Banking and Financial</li><li>Knowledge of the implementation process of different Cash Management Products</li><li>Basic knowledge on MS Office application</li><li>Open to shifting schedule and working on holidays and/or weekends</li><li>Good oral and communication skills – can clearly convey information/ideas to individuals or groups in a way that helps them easily understand the message/instruction.</li><li>Good leadership, technical and analytical skills</li><li>Can work under pressure</li><li>Team player and with ability to multi-task</li></ul> About Security BankSecurity Bank is one of the Philippines’ best capitalized private domestic universal banks. Established in 1951 and publicly listed with the Philippine Stock Exchange (PSE:SECB) in 1995, our major businesses cover retail, corporate, commercial, and business (MSME) banking. We’re recognized as an Employer of Choice in Philippine banking by various award-giving bodies for our values-based culture, industry-leading engagement and benefits, and commitment to work-life balance.Most recently, we ranked as the #2 best employer in the Philippines and #54 globally on the prestigious Forbes’ World’s Best Employers 2023 list.At Security Bank, our approach to Human Capital Management (HCM) is embodied by our Employee Value Proposition (EVP): “YOU matter.”

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