Client Support Specialist
Posted Updated
Are you someone who enjoys helping people feel welcomed, supported, and cared for? As a Client Support Specialist, you’ll be the first point of contact for individuals and families seeking our services. This role is perfect if you thrive in a people-centered environment, want to build valuable administrative and client service skills, and are motivated by making a real difference every day.
What You’ll Do
- Greet and assist clients, answer phones, schedule appointments and collect co-pays
- Maintain accurate client records and update electronic systems
- Conduct Urine Analysis (UA) on substance use clients
- Support providers with documentation, co-pay collection, and appointment tracking
- Handle office tasks like supply orders, mail, billing, and cleanliness
- Provide occasional coverage at other locations as needed
What You’ll Bring
- Friendly, professional communication and a commitment to excellent customer service
- Strong attention to detail, ability to multitask, and comfort with technology
- Respect for diverse communities and a trauma-informed mindset
- Willingness to jump in and support wherever needed
Why You'll Love Working with Us
- Purpose-Driven Work: Support individuals and families by being the first point of contact in a caring, respectful environment.
- Growth Opportunities: Build hands-on experience in client services, health record systems, billing, and office coordination.
- Supportive Culture: Be part of a mission-focused team that values diversity, inclusion, and compassion.