Client Support Specialist

We are looking to hire a Client Support Specialist to join our team. The ideal candidate will be responsible for working directly with our customers through many channels as a valued resource and trusted advisor, helping their business grow. You will strive to deliver a human and helpful Support experience through creative problem-solving, a consultative approach, and a deep and thorough knowledge of how we work.

Salary range: $44000 - $52000 per year.

Responsibilities

• Delight customers; apply good judgment on a case-by-case basis, expedite resolutions, and follow up to ensure satisfaction.

• Manage customer complaints, provide appropriate solutions and alternatives within the time limits, and ensure resolution.

• Answer client calls, identify their needs, and respond in a professional, efficient, and courteous manner.

• Provide accurate, valid, and complete information working between the customer and the operating support systems; address billing and collection questions.

• Acknowledge and address all customer inquiries on time.

• Attract potential customers by answering product and service questions. Suggest information about products and services.

• Achieve consistent customer satisfaction scores and respond appropriately to customer feedback on areas for improvement.

• Suggest potential products and services to management by collecting customer information and analyzing customer needs.

• Add value to the business by providing fantastic customer service, engage customers, and build relationships with buyers by accounts.

• Address any issues that may arise and escalate to management for their engagement and support.

• Handle other duties as needed.

• Bachelor's or Associate degree preferred.

• Prior customer service/sales experience required.

• Self-motivated, always curious, and consistently eager to learn

• Proven problem-solving skills.

• Excellent written and verbal communication skills.

• Thrive in a dynamic and collaborative environment and are comfortable with ambiguity

• Can take ownership of challenging scenarios and bring them to resolution

• Have a clear, professional, and informative communication style

• Able to handle customer complaints, inquiries, with a strong understanding of customer service policy and procedures.

All your information will be kept confidential according to EEO guidelines.