Client Support Specialist
Location: Remote
Type: Full-Time Contract.
Schedule: 5/2 Shift Pattern (One weekend day required).
About the Role:
We are seeking a high-energy, problem-solving Client Support Specialist to join our San Francisco-based team.
You will be the vital link between our customers and our field technicians, ensuring that repair operations run smoothly in a fast-paced environment.
Key Responsibilities:
- Handling high-volume inbound/outbound calls with a professional and helpful tone.
- Efficiently managing schedules for field technicians to optimize their daily routes.
- Addressing customer concerns and troubleshooting service issues in real-time.
- Guiding clients from the initial service request through to job completion.
Requirements:
- Proven experience working for an HVAC, plumbing, or appliance repair company is mandatory.
- Must be able to work a 5/2 schedule that includes at least one weekend day (Saturday or Sunday).
- Ability to learn and navigate dispatching software and CRM tools quickly.
- Exceptional verbal and written English skills.
Location: Remote - GMT-09:00 to GMT-07:00
Skills required for this job:
- Customer relationship management (CRM)
- Problem resolution
- Ticketing systems