Client Support Specilaist
Your Mission
• Сustomer support - shift schedule 2/2
• Transaction monitoring
• Monitoring of providers activity and malfunction
• Limit monitoring
• Alerting at the launch of new merchants and new solutions
• Allocating when providers are down and calculating potential losses
• Disabling of methods/acquirers upon request of colleagues
• Performing refunds at the request of the merchant and colleagues
• Requesting user documents
What Makes You a Great Fit
• Exceptional verbal and written communication skills
• Strong analytical and problem-solving abilities
• Ability to think on your feet and provide effective solutions under pressure
• High sense of responsibility
• Good level of English and Russian languages
• Previous experience in customer support, client services, or a related role would be a plus
• Previous fintech experience is an advantage
Why You'll Love It Here
• Meaningful Impact: a chance to make a real impact by contributing directly to the growth of a leading fintech company in the payments space!
• Career Development: we’re young, very ambitious, and serious about growth. If you’re driven and want to move fast, we’ll give you the space, support, and real ownership to grow with us.
• A Passionate Team: work side-by-side with talented, driven people who genuinely care about what they do.
• Competitive Compensation: matched to your skills, expertise, and impact, with transparent annual performance reviews.
• Remote Work: full flexibility to work remotely from wherever you do your best work.
• Paid Time Off: 20 days of vacation per year, bank holidays, and sick leave.
• Private Health Insurance: annual budget of €1,000 for your personal premium medical coverage.
• Learning & Development to Help You Work Smarter: conferences, courses, and professional growth, plus a budget for AI tools.
• Coworking Support: dedicated budget for a productive workspace beyond home.
• Well-Being Allowance: to spend on hobbies and whatever helps you stay energized and at your best.
• Unique FYST Perks: an “Adopt a Pet” day and a Birthday off.
Curious about our team, our values, and the unique ways we celebrate wins? Take a look here: