Client Support Technician (Leyte & Samar)
About us
To date, Prince has rebranded to become PRINCE HYPERMART and is known to be a one–stop shop known for its wide variety of affordable Grocery/Supermarket, General Merchandise, and Department Stores items with various added services for customers in town. Thriving on a strong commitment to serve the Filipino market, Prince continues to offer affordable prices for the quality merchandise they sell in any city, town or municipality they are located in. As the Prince Retail Group of companies continues to grow and expand, they uphold the empowerment of their total workforce through a strong adherence to its values and commitment to render the best and most personalized customer service while being a household name for quality affordable merchandise to the communities they serve. As one of the fastest growing retailers in the country, Prince Hypermart continues to widen their reach to every Filipino in every town to achieve their ultimate mission of serving the underserved.
Job Scope:
1.Technical Support, Troubleshooting & Installation
Repairs and recovers from hardware or software failures;Coordinates third party supplier for repair of defective equipment(s);
Analyzes user needs and recommends appropriate hardware and provide technical training support to all users of company equipment, POS and other hardware;
Performs network and hardware (Desktop, Laptops, etc) installation and troubleshooting;
2.Hardware Monitoring & Maintenance
Performs daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups;
Monthly or Bi-monthly schedules preventive maintenance, cleaning, check-up of all hardware in his assigned location including biometrics and other equipment;
3.Reportorial
Prepares and submits the following reports:
Prince Service Desk – Daily Logging;
Preventive Maintenance Task Sheet ;
Corporate Office Equipment Inventory – Quarterly;
Incident Report – Ad Hoc;
FTO Asset Transmittal Report – Ad Hoc;
FTO Tracking List by ICT HQ - Google Sheet;
Netsuite Requests Tracking – Google Sheet.
Job Requirements:
-Bachelor's Degree in Engineering (Computer/Telecommunication), Computer Science/Information Technology
-At least 1-2 years relevant work experience specializing in IT or similar duties
-Willing to travel in Leyte & Samar area