Client Support with French & English - Internship

The intern will handle customer inquiries independently or in collaboration with other departments until resolution is achieved.

Communication with clients is exclusively in writing across the following two activities:

Customer Relations activities:

• Respond to inquiries and complaints from French and international clients who seek assistance with the day-to-day management of their contracts on a variety of topics, such as customer tools, accounting, claims & recovery, and billing.

Technical Support activities:

Qualify and respond to client requests for support in deploying "connectivity" solutions (API, etc.) or for technical support. This activity is carried out in close collaboration with sales engineers.

Skills:

• Strong written communication skills in French and English
• Strong analytical skills
• Sense of initiative and excellent time- and self-management
• Flexible way of working and willingness to operate within a team
• Stress-resistance and professional relationship with clients
• Service- and solution oriented
• Process driven and excellent professional organization
• Transparent working method

Languages:

• Fluent in English (CEFR – Level C1)
• Fluent in French (C1)

IT:

• Computer and internet affinity and good technical understanding
• Ease regarding the work with varying software, applications and systems different from product to product

Education:

• Bachelor student business or another relevant field

What’s in it for you:

• The company will provide continuous support and guidance throughout your work;
• Hybrid work model;