Client Systems Technician with Security Clearance

The Client Systems Technician is responsible for: Help Desk. The Help Desk provides network assistance and technical support to resolve user problems, service requests, communications, computer, voice, network faults and outages. Provide network assistance and trouble resolution and will be based on a fully integrated trouble ticketing system. The trouble ticketing system should be able to automatically assign priorities, set response times, and escalation timelines based on the criticality of …