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Requirements 2 years or more of experience with help desk, desktop support, or end-user IT support. Proficiency in Windows, Microsoft 365, Microsoft Office, desktop hardware, mobile devices, and IT troubleshooting. Experience with Active Directory, Microsoft Entra ID, Intune, account administration, access requests, and password resets. Experience with help desk ticketing systems, incident tracking, escalation, managed service providers, and vendor coordination. Experience with IT asset managem…