Climbing Wall Attendant

POSITION SUMMARY:

Under the direction of the Mission Advancement Director and Climbing Wall Coordinator, the Climbing Wall attendant monitors and facilitates programming in the YMCA climbing wall to ensure participants safely practice and try new routines. The Climbing Wall Attendant provides comprehensive information on safety rules and promotes healthy living and relationship-building with climbing wall participants.

ESSENTIAL FUNCTIONS:

1. Greet and assist all members, potential members, volunteers, and staff in a courteous, professional, and friendly manner. Be enthusiastic towards members by learning their names and expressing an interest in their YMCA activities. Strive to enrich their YMCA experience by introducing them to new programs, staff, members, and volunteer activities.
2. Respond to members' needs. Contact appropriate personnel when necessary. Handle complaints in a courteous manner. Effectively negotiate and resolve customer service problems.
3. Create and maintain a safe and welcoming atmosphere for program participants, ensuring the space and equipment is clean and ready for use. While professionally communicating safety rules and expectations of conduct to participants
4. Conducts frequent safety checks of equipment, making necessary recommendations to the Climbing Wall Coordinator for repair and replacement of materials.
5. Belay members as they utilize the climbing wall, monitoring their comfort level and ensuring they feel comfortable and safe during their climbs.
6. Assist in maintenance duties to include sweeping, mopping, vacuuming, and general cleanliness of Climbing Wall areas.
7. Maintains and cleans equipment according to the schedule or as requested by supervisor.
8. Maintain a working knowledge of the YMCA rules, policies, and emergency procedures and act as the control center for the Training Center during emergency situations.
9. Shares Climbing Wall program information with members, using available tools and resources (e.g., handouts, schedules).
10. Maintain working knowledge of Climbing and trends to provide effective information and support to members.
11. Assist other staff as needed and perform other duties as assigned.

YMCA COMPETENCIES:

Mission Advancement: Accepts and demonstrates the Y’s values. Demonstrates a desire to serve others and fulfill community needs. Recruits volunteers and builds effective, supportive working relationships with them. Supports fund-raising.

Collaboration: Works effectively with people of different backgrounds, abilities, opinions, and perceptions. Builds rapport and relates well to others. Seeks first to understand the other person’s point of view and remains calm in challenging situations. Listens for understanding and meaning; speaks and writes effectively. Takes initiative to assist in developing others.

Operational Effectiveness: Makes sound judgments, and transfers learning from one situation to another. Embraces new approaches and discovers ideas to create a better member experience. Establishes goals, clarifies tasks, plans work and actively participates in meetings. Follows budgeting policies and procedures and reports all financial irregularities immediately. Strives to meet or exceed goals and deliver a high-value experience for members.

Personal Growth: Pursues self-development that enhances job performance. Demonstrates an openness to change and seeks opportunities in the change process. Accurately assesses personal feelings, strengths, and limitations and how they impact relationships. Has the functional and technical knowledge and skills required to perform well; uses best practices and demonstrates up-to-date knowledge and skills in technology.