Clinic Assistant
Summary
Assists with clinic operations, greets patients, schedules appointments, manages records, and handles billing while ensuring confidentiality and Mandarin support.
We are seeking a dynamic individual to join our team as a Clinic Assistant. This role supports the smooth day-to-day operations of the clinic and involves a mix of administrative, patient-facing, and support duties.
Key Responsibilities
Communicate with and assist patients effectively in a professional and courteous manner
Greet patients and provide front-desk customer service support
Manage appointment scheduling and patient registration
Use electronic medical records (EMR) systems accurately and efficiently
Answer phone calls and respond to enquiries in a timely manner
Maintain and update patient records with accuracy and confidentiality
Process invoices, collect payments, and assist with insurance claims
Provide chaperone support during physical examinations of female patients when required
- Perform general housekeeping duties to maintain clinic cleanliness and hygiene standards
Requirements
Strong communication and interpersonal skills
Ability to multitask and prioritise effectively in a fast-paced environment
Attention to detail and accuracy in data entry and record-keeping
Basic knowledge of medical terminology and clinic procedures is an advantage but not mandatory
Ability to maintain strict confidentiality of patient information
Proficiency in Mandarin is an advantage, as the role involves assisting Mandarin-speaking patients