Clinic Assistant (Full-Time) - HOUGANG
IMPORTANT: Work Location / Training Arrangement
The successful candidate will undergo training at our current clinic for the first 3-6 months. After the training period, you will be deployed to our Hougang clinic.
Job Description
- Patient registration in the clinic, scheduling of patients’ appointments including sending reminders
- Answering phone/SMS and email queries promptly
- Handle payments and prepare submissions of TPA (Third-Party) Claims, Medisave Claims, Insurance Claims and other documentations.
- Preparing patients’ medications for doctor to check, and dispensing medication
- Assist in performing simple inclinic procedures such as ECG and nebuliser treatments (training will be provided)
- Assist doctor during consultations / chaperone duties
- Handle 1st level patients’ complaints
- Maintain and update all patients’ records and in according to standard guidelines
- Assist in the daily running of the clinic and the upkeep of the clinic
- Manage medication, consumables and equipment including replenishment and housekeeping
- Any other administrative work involving patients’ care / records / the daily operation of the clinic
Job Requirements
- 5.5 days week (Weekday + 1 Sat/Public Holiday). Ability to commit to work on rotating (AM, Noon & Evening) and weekend/Public Holiday shifts. No overnight shifts.
- Diploma in any discipline / GCE 'A' Level / 'O' Level / Higher NITEC
- At least 1 year experience in hospital/ medical clinic operation/front desk duties
- Experience in submission of insurance and Medisave claims
- Familiarity with clinic operations and/or usage of Plato CMS will be an added advantage
- Keen service attitude towards customer care and learning
- Ability to work in a team dependably.
Advantage (Not a definite requirement)
- Prior experience as an enrolled nurse.
- Ability to move between different clinics if needed, offering support where there are staffing gaps or increased demand.
- Familiarity on the usage of Plato CMS will be an added advantage
- Able to speak in Mandarin / Diaclets (to converse with Mandarin/Elderly speaking patient who could only speak Mandarin / Diaclets)