Clinic Coordinator Sr-IHR, Physical Therapy - Registry

Join University of Chicago Medicine, as a Clinic Coordinator Sr-IHR, Registry in our Physical Therapy department.

Clinic coordinators perform reception and clerical duties of considerable difficulty in outpatient clinic settings. The job involves extensive utilization of Hospitals' systems and constant interaction with patients, therapy services staff members, physicians (referral sources), 3rd party payors, and other members of the Hospitals' staff.

Essential Job Functions

• Schedules all clinic appointments in EPIC for new referrals and return visits via basket, telephone, fax or email. Triage calls appropriately for requesting preliminary appointments; exercises judgment in referring emergency calls.

• Maintains all clinic schedules once submitted

• Checks in patients upon arrival, assembles paperwork for new patients, notifies therapist

• Answers and direct internal and external phone calls verifying demographics, guarantor, insurance and financial data required for billing.

• Orders office supplies, as approved by Office Manager

• Manage patients check in (billhold) with accuracy and within established department timeframes.

• Demonstrates flexibility to support onsite or any satellite clinic hours

• Obtains authorization for treatment from managed care organizations and/or explains self-pay options to patients. Directs patients to Outpatient Services staff as necessary.

• Utilizes a wide variety of computer systems effectively.

• Handles confidential information consistent with Federal HIPPA legislation, and all other applicable federal, state, local, and institutional regulations with regard to confidentiality

• Follows AIDET with all customers and assists in the resolution of patient and other customer complaints

• Performs other duties assigned.

Required Qualifications

• High school graduate or equivalent.

• Successful completion of medical terminology class.

Position Details

• Job Type/FTE: Registry/ 0.1FTE

• Shift: Days

• Unit/Department: Physical Therapy- Hyde Park

• CBA Code: 743CL