Clinic Director
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Description
Clinic Director
Muskegon Family Care
2201 S. Getty St.
Muskegon, MI 49444
FULL-TIME M-F 8 am- 5 pm
Muskegon Family Care is looking for a Full-Time Clinic Director to join our Supportive & Collaborative Team. Muskegon Family Care offers Paid Time Off, Holiday Pay, Vendor Discounts, and a 401K- safe harbor contribution, we match 100% up to 3% employee contribution: 50% for the next 2% employee contribution.
Student Loan Forgiveness: Working with Muskegon Family Care may allow you to participate in programs that forgive the balance of qualifying student loans. Information/eligibility is available from the U.S. Department of Education.
Position Overview
Under the direct supervision of the Chief Executive Officer and in collaboration with the Chief Medical Officer and Medical Director, the Clinic Director oversees and coordinates clinic operations in a way that supports patient needs and business goals. The Clinic Director ensures high-quality patient care, develops policies, maintains accurate records, drives improvements and supports the organization’s success.
Essential Duties and Responsibilities
Muskegon Family Care
2201 S. Getty St.
Muskegon, MI 49444
FULL-TIME M-F 8 am- 5 pm
Muskegon Family Care is looking for a Full-Time Clinic Director to join our Supportive & Collaborative Team. Muskegon Family Care offers Paid Time Off, Holiday Pay, Vendor Discounts, and a 401K- safe harbor contribution, we match 100% up to 3% employee contribution: 50% for the next 2% employee contribution.
Student Loan Forgiveness: Working with Muskegon Family Care may allow you to participate in programs that forgive the balance of qualifying student loans. Information/eligibility is available from the U.S. Department of Education.
Position Overview
Under the direct supervision of the Chief Executive Officer and in collaboration with the Chief Medical Officer and Medical Director, the Clinic Director oversees and coordinates clinic operations in a way that supports patient needs and business goals. The Clinic Director ensures high-quality patient care, develops policies, maintains accurate records, drives improvements and supports the organization’s success.
Essential Duties and Responsibilities
- Coordinates office functions to ensure smooth flowing clinic operations and organize/run patient care operations and programs.
- Provides support to clinical team and contributes to team efficiency by giving support both operationally and administratively.
- Work collaboratively with other managers/directors within the entire organization (including, but not limited to behavioral health, dental, quality and pharmacy) to ensure an integrated health model of care is achieved.
- Develops, interprets and implements cost effective policies, objectives and operational procedures for business and clinical staff for all operational areas with the overall goal of increasing clinic utilization and achieving organizational goals.
- Recommends changes in administrative policies to carry out the organizational objectives more effectively while considering Patient Centered Medical Home (PCMH) initiatives with responsibility to implement and monitor PCMH requirements with the Compliance and Quality Director.
- Ensure that all medical records and other documentation are current and within state and federal laws.
- Assists in the preparation of budgets and allocation of funds, based on studies of cost, and reviews clinic budget estimates.
- Consults frequently with providers, management, staff, and peers to ensure program implementation and resolution of issues.
- Works to ensure practice transformation as it relates to customer service, patient follow-up and outreach.
- Understands the scope of the practice site and has a working knowledge of all aspects of the clinical back and front offices.
- Has knowledge of computer applications including electronic health record systems, Microsoft Office products, as well as other software systems.
- Maintains oversight of patient issues relative to discharges, provider changes and all other concerns.
- In conjunction with the clerical lead, assists with scheduling of all clinical providers including building and maintaining individual schedules.
- Assists with evaluating and providing feedback on job performance, attendance, and quality and quantity of work for clinical and clerical staff.
- Assists managers and supervisors with conducting annual performance reviews and disciplinary actions.
- Assists with hiring, onboarding, directing, mentoring and developing staff.
- Collaborates with physicians and multidisciplinary professional staff to ensure quality patient care standards are met.
- Maintains patient confidence and protects operations by monitoring confidential information processing.
- Ensure operations of medical and administrative equipment by monitoring preventive maintenance requirements, troubleshooting malfunctions and requesting repairs.
- Maintains a cooperative relationship among health care teams by communicating information, responding to requests, and participating in team problem-solving methods.
- Attends required meetings, participates in committees as requested, prepares reports and manages assigned projects.
- Maintains a courteous, helpful, and conscientious attitude in dealing with co-workers, patients, and their families, ensuring professionalism and confidentiality at all times
- Assist with department payroll.
- Assist Chief Medical Officer with monitoring provider productivity and open encounters.
- Regular and prompt attendance at work.
- Perform all other duties as assigned.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Supervisor Responsibility
Has primary oversight of the medical clinic with direct supervision of the RN Case Manager, Clinic RN’s, Clinical Workflow Lead, Clerical Lead, Medical Phone Assistant Lead, and CHW Supervisor. Carries out supervisory responsibilities in accordance with the organization’s policies, procedures and applicable laws.
Education and Licensure
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Supervisor Responsibility
Has primary oversight of the medical clinic with direct supervision of the RN Case Manager, Clinic RN’s, Clinical Workflow Lead, Clerical Lead, Medical Phone Assistant Lead, and CHW Supervisor. Carries out supervisory responsibilities in accordance with the organization’s policies, procedures and applicable laws.
Education and Licensure
- Current State of Michigan Registered Nurse license required.
- Bachelor’s degree or higher in Nursing from an approved school of nursing.
- A minimum of 8 years of demonstrated working experience in an acute care setting as a registered nurse with 5 years of leadership experience (charge nurse, supervisor, team lead).
- Current BLS certification (or BLS completion within 60 days of hire).
- Strong interpersonal and organizational skills and computer skills required.
More about Muskegon Family Care:
MFC is a Federally Qualified Health Center that aims to improve the overall health and wellness of our community by promoting the physical, emotional and spiritual well-being of our families through comprehensive healthcare and other essential services. As a community health center, we provide a range of services far greater than an ordinary doctor's office. We develop programs and services to meet the changing needs of our community, together we create a healthier community.
We commit to serving our patient's and our staff through our ICARE values of innovation, within a compassionate environment for all, providing access to the care needed and treating all with great respect, and offering education opportunities that result in healthy outcomes. We are better together. Teamwork makes the Dreamwork.
We commit to serving our patient's and our staff through our ICARE values of innovation, within a compassionate environment for all, providing access to the care needed and treating all with great respect, and offering education opportunities that result in healthy outcomes. We are better together. Teamwork makes the Dreamwork.