Clinic Executive
Job Summary
As a Clinic Executive, you will oversee daily clinic operations, ensuring excellent patient care, operational efficiency, and team performance while driving continuous improvements and compliance.
Responsibilities
- Lead and supervise daily clinic operations to ensure smooth workflow and high service standards
- Manage, coach, and develop Dental Surgery Assistants and Front Desk staff to enhance team capabilities and performance
- Deliver exceptional customer service by monitoring patient satisfaction and addressing concerns promptly
- Monitor clinic productivity and appointment flow to optimize operational efficiency
- Ensure strict compliance with MOH regulations, infection control protocols, and clinic SOPs to maintain safety and quality standards
- Manage staff scheduling, attendance, and leave planning to maintain adequate coverage
- Conduct regular staff training, coaching sessions, and performance reviews to support professional growth
- Oversee inventory management by tracking stock levels and coordinating timely replenishment
- Handle patient feedback professionally and resolve service-related issues to uphold clinic reputation
- Collaborate closely with dentists and headquarters to meet operational and business goals
- Maintain accurate clinic records and submit required operational reports on time
- Foster a positive, collaborative, and high-performing team culture that supports continuous improvement
Requirements
- Minimum 2 years of experience in a dental or healthcare environment.
- At least 1 year of supervisory or leadership experience preferred.
- Strong leadership, communication, and interpersonal skills.
- Excellent organisational and problem-solving abilities.
- Customer-focused with a proactive mindset.
- Comfortable using clinic management software and Microsoft Office.
- Able to work independently while collaborating effectively with the team.