Caribou Medical Center Now Hiring: Full-Time Clinic MA/LPN/RN & Part-Time Urgent Care MA/LPN/RN

This position provides direct and indirect patient care services that address the physical, psychosocial, and educational needs of patients while supporting efficient clinic operations. Working under the direction of a licensed medical provider, this position delivers high-quality patient care, assists with examinations and procedures, and promotes a positive patient experience through effective communication with patients, families, providers, and team members.

Responsibilities

Clinical Responsibilities

• Perform clinical duties including:

  • Patient intake and triage
  • Vital signs and oxygen saturation monitoring
  • Medication administration within scope of practice
  • Injections and immunizations
  • Venipuncture and specimen collection (as applicable)
  • Urine testing and laboratory specimen processing
  • Prescription refill requests and medication renewals per provider direction

• Assist providers with examinations, treatments, and procedures including:

  • Suturing
  • Pelvic examinations
  • Foreign body removal
  • Splint and cast application
  • Eye examinations
  • Minor surgical procedures

• Prepare patients for examination and treatment, including obtaining histories, facilitating patient positioning, and providing support and education throughout care.

• Assist with emergency situations within scope of practice, including:

  • Obtaining patient history and vital signs
  • Administering oxygen and medications as directed
  • Providing basic life support measures
  • Supporting providers during urgent or emergent procedures

• Coordinate patient assistance and indigent medication programs by:

  • Communicating with pharmaceutical companies
  • Assisting with applications and authorizations
  • Supporting patients throughout the enrollment process
  • Managing medication and sample distribution according to provider direction

• Provide patient and family education regarding:

  • Disease processes and treatment plans
  • Medication administration and side effects
  • Diabetic care and blood glucose monitoring
  • Nutrition and lifestyle modifications
  • Preventive healthcare measures

Administrative and Clerical Responsibilities

• Schedule appointments, referrals, procedures, and follow-up visits.
• Coordinate communication between patients, providers, and ancillary departments.
• Prepare and maintain accurate patient records and documentation.
• Answer and direct phone calls while providing excellent customer service.
• Process forms, referrals, correspondence, and patient communications.
• Perform front desk and reception duties as assigned.
• Monitor, order, and maintain clinic supplies and inventory.
• Track medication expiration dates and maintain required logs and records, including:
  • Refrigerator and freezer temperature logs
  • Quality control documentation
  • Controlled substance records as applicable

Communication and Team Collaboration

• Foster positive working relationships with patients, families, providers, and coworkers.
• Communicate clearly, professionally, and respectfully with all members of the healthcare team.
• Utilize appropriate communication channels and chain of command to address concerns and resolve conflicts.
• Participate actively in interdisciplinary collaboration to support quality patient care and operational efficiency.
• Promote a positive and supportive work environment.

Patient Safety and Quality

• Adhere to all organizational policies, procedures, and safety standards.
• Demonstrate accountability for maintaining a safe environment for patients, visitors, and staff.
• Recognize, report, and respond appropriately to safety concerns and emergency situations.
• Participate in quality improvement and patient safety initiatives.
• Support continuous process improvement efforts to enhance patient outcomes and operational effectiveness.

Patient Privacy and Dignity

• Protect patient confidentiality and comply with all HIPAA regulations.
• Treat all patients, families, and coworkers with dignity, respect, and compassion.
• Advocate for patient rights and address concerns related to privacy, safety, and quality of care.

General Responsibilities

• Complete required education, training, certifications, and competencies.
• Attend departmental meetings and participate in ongoing professional development.
• Follow established policies, procedures, and clinical protocols.
• Assist in achieving departmental and organizational goals.
• Contribute positively to team performance and organizational success.
• Maintain a clean, safe, and organized work environment.
• Assist with quality assurance and quality improvement activities, including data collection and reporting.
• Complete assigned duties accurately and within established timeframes.
• Perform other duties as assigned.

Required

• Current Medical Assistant Certification or Licensed LPN in the State of Idaho.
• Current CPR or Basic Life Support (BLS) Certification.
• Demonstrated competency in clinical patient care.
• Experience with venipuncture and specimen collection.
• Knowledge of medical terminology, clinic workflows, and healthcare documentation.
• Proficiency in electronic medical records, data entry, scheduling systems, and basic office software.
• Strong organizational, multitasking, customer service, and communication skills.
• Knowledge of HIPAA and patient confidentiality requirements.
• Part-Time Urgent Care Position:
  Hours: Fridays, 8:00 a.m. to 8:00 p.m.; Saturdays, 8:00 a.m. to 12:00 p.m.

Preferred

• Two (2) years of experience in a medical clinic or ambulatory care setting.
• Experience in both clinical and front-office medical practice operations.
• Combination of education and relevant healthcare experience totaling five (5) years or more.