Clinic Manager, Central Valley

Clinic Manager, Central Valley

Job Summary
The Clinic Manager, Central Valley Region (Bakersfield and Visalia sites), oversees the clinical operations, ensuring efficient and patient-centric care delivery. This role is responsible for organizing and supervising daily clinic activities, optimizing workflow, and maintaining a high standard of clinical excellence. The Clinic Manager fosters a positive work environment, provides leadership to the clinic staff, and collaborates with healthcare providers to ensure exceptional patient experiences.

Duties / Responsibilities:

1. Staff Management:

• Recruit, hire, train, and supervise clinical and administrative staff.
• Conduct regular performance evaluations and provide feedback and coaching to staff members.
• Develop and implement staff schedules to ensure adequate coverage and efficient workflow.
• Responsible for processing employee timecards for all staff in the region.
• Interface with practice administration to represent the Central Valley region and advocating as necessary on the region’s behalf.
• Provide mentorship and support to encourage professional growth and development within the team.
• Lead by example, demonstrating integrity, resilience, and commitment to operational excellence.

2. Patient Care:

• Collaborate with Front Desk staff to oversee patient scheduling, registration, and intake processes.
• Ensure patients receive timely and appropriate care.
• Address patient concerns and complaints in a professional and timely manner.
• Monitor patient satisfaction and implement improvements as needed.

3. Operational Management:

• Oversee clinic operations at all the facilities in the region to optimize productivity.
• Develop and enforce clinic policies and procedures to meet regulatory standards and operational excellence.
• Manage inventory of medical and office supplies and equipment maintenance
• Ensure facility cleanliness and staff adherence with hygiene and safety protocols.
• Handle medical waste disposal in accordance with regulations.
• Coordinate with vendors and suppliers for timely delivery of goods and services.
• Serve as primary user of electronic practice management and electronic health records and other practice systems.
• Provide support as needed in technical or front-office roles.
• Perform other duties as assigned.

4. Training Program Development:

• Collaborate with the Clinical Operations Manager and/or Director of Operational Excellence to develop and deliver training content tailored to practice needs.
• Conduct in-person or remote practical training sessions for technicians, covering various aspects such as patient history taking, documentation and EHR management.
• Mentor and coach new technicians during their onboarding process, providing constructive feedback for continuous improvements.
• Evaluate technicians performance through observations, assessments, and feedback.
• Maintain accurate training records and documentation.
• Stay updated on current ophthalmic practices, scribe best practices and EHR advancements to ensure training programs are relevant and effective.
• Perform internal chart audits to ensure compliance and accuracy in documentation.

5. Financial Management:

• Work closely with Chief Operations Office (COO) to monitor clinic revenue and expenses and identify opportunities for improvement.
• Oversee billing and coding processes to ensure accurate and timely submission of claims. Ensure technicians code correctly and patient charts are completed and accurate.
• Work with billing staff and insurance companies to resolve billing issues and denials.
• Collaborate with COO to develop and implement strategies to increase revenue and control costs.

6. Quality Assurance:

• Implement quality assurance programs to monitor and improve patient care outcomes.
• Conduct regular audits of clinical processes and documentation to ensure compliance with quality standards.
• Collaborate with physicians and staff to identify areas for improvement and implement corrective actions.

7. Compliance and Regulatory Affairs:

• Ensure compliance with state and federal regulations, including HIPAA, OSHA, and Medicare/Medicaid guidelines.
• Keep abreast of changes in healthcare regulations and implement necessary updates to policies and procedures.
• Prepare for and participate in regulatory inspections and audits.

8. Collaboration and Communication:

• Foster a cohesive team environment by promoting collaboration and communication among clinic staff.
• Serve as a liaison between physicians, staff, patients, and other healthcare professionals.
• Communicate effectively with stakeholders regarding clinic policies, procedures, and initiatives.

About the Candidate

Preferred Skills / Abilities:

• Comprehensive knowledge of ophthalmic care practices and procedures.
• Certification in ophthalmic care (OSC, COA, COT, or COMT) preferred.
• Experience in employee management and leadership roles preferred.
• Proficiency in MS Office Suite and Practice Management platforms, particularly NextGen.
• Familiarity with ICD-10 coding and regulatory requirements in retina care.
• Excellent communication and interpersonal skills, with the ability to interact effectively with healthcare professionals and patients.
• Strong leadership abilities with a focus on guiding, mentoring, and inspiring clinical staff.
• Experience in managing and optimizing clinical workflows to enhance efficiency and patient care outcomes.

Education and Experience:

• Relevant certifications in healthcare management or retina care.
• Previous experience in clinical supervision or management roles in a healthcare setting.
• Bachelor's degree in healthcare administration, business administration, or a related field preferred.
• Previous experience in healthcare management, preferably in a retina practice or ophthalmology setting.
• Familiarity with IntelleChartPRO Electronic Medical Records (EMR) system and NextGen Practice Management software is a plus.
• Strong leadership and interpersonal skills, with the ability to motivate and inspire staff.
• Excellent organizational and problem-solving abilities.
• Knowledge of healthcare regulations and compliance requirements.
• Proficiency in medical billing, coding, and electronic medical records systems.
• Ability to work effectively in a fast-paced and dynamic environment.