Clinic Manager

Job Summary

Management and supervision of the day-to-day operations of the occupational clinic. Responsible for providing leadership, staff oversight, training and development and management of administrative processes, personnel, clerical, technical, and maintenance functions; planning and assigning duties to employees; monitoring the activities of all operating components to assure provision of high-quality employee care.

Essential Duties and Responsibilities

• Provide best-in-class customer service to client employees, management, contractors, and vendor partners.
• Oversee the day-to-day operations of the occupational health clinic, ensuring compliance with all company policies, procedures, and contractual obligations.
• Manage clinic staffing schedules to ensure adequate coverage and efficient utilization of resources while meeting operational demands.
• Supervise staff administratively, approve time sheets, provide coaching and mentoring, conduct employee evaluations, and complete all required performance reviews.
• Establish, communicate, and maintain employee performance expectations, accountability standards, and professional conduct requirements.
• Participate in recruiting, interviewing, hiring, onboarding, and retention of clinic personnel.
• Ensure all clinic employees are appropriately trained, competent, and compliant with organizational policies and procedures.
• Develop, implement, maintain, and oversee clinic Standard Operating Procedures (SOPs) and operational workflows.
• Monitor clinic workflow processes and identify opportunities to improve efficiency, productivity, and service delivery.
• Understand and strive to meet and exceed client expectations for onsite clinic services and staff performance.
• Responsible for understanding all deliverables outlined within the contractual agreement and ensuring compliance with service expectations.
• Participate in all internal company meetings as requested or assigned.
• Participate in all client-owned and site-specific meetings as approved by the Program Manager-Onsite Services.
• Report directly to and communicate regularly with the Program Manager-Onsite Services regarding clinic operations, staffing, performance, and client concerns.
• Advise the Program Manager-Onsite Services of potential operational challenges, staffing concerns, and out-of-scope requests.
• Supervise all daily clinical, administrative, and operational programs and supporting processes.
• Maintain clinic facilities to the highest standards of cleanliness, organization, safety, and operational readiness.
• Oversee the ordering, inventory management, maintenance, and cost-effective utilization of clinic supplies, equipment, and materials.
• Ensure all clinic equipment is maintained, inspected, and operational in a timely manner.
• Maintain and manage the electronic medical records system, ensuring employee medical information remains secure and confidential.
• Ensure clinic employees have appropriate access, training, and competency in the use of electronic medical record systems.
• Monitor clinic performance metrics and operational data; compile, analyze, and report information to support quality improvement initiatives and contractual reporting requirements.
• Conduct routine reviews of clinic operations, documentation, workflows, and performance indicators to ensure compliance and operational excellence.
• Manage internal and external vendor relationships and coordinate services necessary for clinic operations.
• Identify and recommend opportunities for program growth, process improvements, operational efficiencies, and enhanced service delivery.
• Provide comprehensive injury management and medical case management of work-related injuries and illnesses, as appropriate.
• Understand the Clinic Manager's role in each clinical situation as related to professional qualifications and scope of practice.
• Communicate with and take direction in clinical matters from the assigned Corporate Medical Director.
• Communicate and partner with the client under the direction and oversight of the Program Manager-Onsite Services.
• Perform additional duties and assume additional responsibilities as identified by the Program Manager to support the efficient operation of the onsite clinic.