Clinic Operation Manager

This role is responsible for leading the end-to-end operations of a flagship polyclinic in Dammam, ensuring clinical excellence, operational efficiency, and strong financial performance. You will manage a large multidisciplinary team while driving patient experience, compliance, and revenue growth Client Details A leading healthcare and retail group in the region, operating a growing network of primary and ambulatory care clinics across Saudi Arabia. The organization is focused on delivering accessible, high-quality outpatient care through a patient-centric and commercially driven model. Description Operational Management * Oversee end-to-end operations of the clinic, ensuring smooth and efficient service delivery * Manage patient flow, scheduling, and resource allocation to optimize utilization * Ensure high standards of patient experience and service quality * Support clinic setup, soft openings, and continuous operational improvements Clinical Coordination * Act as a liaison between management and medical teams * Collaborate with physicians on clinical workflows and case discussions (non-practicing role) * Support implementation of clinical protocols and quality standards Team Leadership * Lead and manage a multidisciplinary team of ~60-70 staff, including physicians, nurses, technicians, and administrative personnel * Oversee workforce planning, performance management, and staff development * Build a strong, collaborative, high-performing team culture Financial & Performance Management * Own and drive clinic performance, including P&L responsibility * Monitor KPIs such as patient volumes, service utilization, and operational efficiency * Identify and implement initiatives to improve revenue and control costs Compliance & Regulatory * Ensure compliance with healthcare regulations and accreditation standards in Saudi Arabia * Manage licensing, audits, and regulatory requirements * Maintain relationships with relevant authorities and insurance stakeholders Stakeholder Management * Build and maintain relationships with government entities and insurance providers * Collaborate with internal leadership and head office teams Job Offer The role offers a competitive salary with benefits as per the law.

A successful Clinic Operation Manager should have: * Bachelor's degree in a medical or healthcare-related field (Master's preferred) * Minimum 5+ years of experience in a managerial role within primary care, ambulatory care, or polyclinic settings * Saudi nationals preferred * Arabic language skills are mandatory * Proven experience managing a large outpatient healthcare facility * Strong understanding of healthcare regulations and accreditation in Saudi Arabia * Experience managing large, multidisciplinary teams * Exposure to P&L / revenue responsibility * Excellent leadership and stakeholder management skills * Currently based in Dammam or willing to relocate