Clinic Ops Executive

Job Summary

We are seeking a friendly, organised, and patient-focusedClinic Assistant to support the day-to-day operations of our clinic. This role combines patient care, administrative support, and clinic coordination to ensure a positive experience for patients and the smooth delivery of healthcare services.

Whether you are starting your career or have prior healthcare experience, we welcome motivated individuals who are eager to learn and contribute to a collaborative healthcare environment. Comprehensiveon-the-job training will be provided.

Key Responsibilities

Patient Care & Front Desk Support

• Greet patients, family members, and visitors in a professional and welcoming manner.
• Register patients, verify personal and insurance information, and maintain accurate records.
• Schedule, reschedule, and manage patient appointments efficiently.
• Answer telephone calls and respond to patient enquiries promptly and courteously.
• Escort patients to consultation rooms and assist with preparation for consultations when required.
• Provide patients with information and instructions relating to medications, tests, and follow-up appointments.
• Assist with basic clinical procedures, including taking vital signs, in accordance with training and clinic protocols.
• Assist patients with Healthier SG enrolment and coordinate related consultations, health screening, vaccinations, and follow-up appointments.

Administrative Support

• Maintain accurate electronic and physical patient records while ensuring confidentiality.
• Assist patients with the completion of required forms and documentation.
• Support billing, claims processing, and payment-related administrative matters.
• Manage filing systems and ensure documentation is organised and up to date.
• Perform general administrative duties to support clinic operations.

Clinic Operations & Team Collaboration

• Coordinate communication between patients and doctors when required.
• Work closely with healthcare professionals and colleagues to ensure efficient clinic operations.
• Maintain a clean, organised, and professional clinic environment.
• Monitor and manage inventory of medical and office supplies, including replenishment when necessary.
• Support operational activities and process improvements to enhance patient experience and service delivery.

Requirements

Qualifications

• Minimum N-Level, O-Level, NITEC, Higher NITEC, Diploma, or equivalent qualification.
• Candidates with or without prior work experience are welcome to apply.

Skills & Experience

• Strong organisational and multitasking skills.
• Good communication and interpersonal skills.
• Basic computer proficiency and ability to learn clinic management systems.
• Ability to work effectively in a fast-paced healthcare environment.
• Ability to handle sensitive information with professionalism and confidentiality.

Advantageous Experience

• Previous experience in a healthcare, customer service, or administrative role.
• Familiarity with Healthier SG and other community healthcare programmes.
• Basic knowledge of medical terminology and healthcare procedures.

Key Competencies

• Patient-focused and service-oriented mindset.
• Strong attention to detail and accuracy.
• Team player with a positive attitude.
• Adaptable, dependable, and willing to learn.
• Professional, empathetic, and respectful in all interactions.

Working Hours & Requirements

• Able to work a 5.5-day work week based on clinic operating hours.
• Willing to work evening shifts when scheduled.
• Able to travel between clinic locations when required to support operational needs.

What We Offer

• Comprehensive on-the-job training and mentorship.
• Opportunity to gain experience in the healthcare industry.
• Supportive and collaborative work environment.
• Career development and growth opportunities.
• Meaningful role supporting patient care and community health.

Equal Opportunity Statement

We are committed to creating an inclusive workplace where all employees are treated with respect and dignity. We welcome applications from suitably qualified candidates regardless of background and are dedicated to providing equal employment opportunities.