Clinic Receptionist (4489)

Job Summary:

The Clinical Receptionist (PSSII) position assists with the support, organization, and administration of the operations of Clinic-Based services. The Clinical Receptionist produces documents, files, answers phones, and handles scheduling to support the clinical activities of the programs. In addition, they also provide support and assistance to a variety of meetings and workgroups across Journey Mental Health Center. This position reports to the Revenue Cycle Team Leader. Clinical Receptionist may assume other projects and duties as directed. This position may require limited evening hours to provide coverage for other Clinic Based programs and check-in desks.

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

Journey Mental Health Center upholds a strong commitment to People, Opportunities, Community, and Access (POCA) that guides our daily operations. We foster a caring community for all individuals to feel a sense of belonging. We prioritize delivering services that are centered around ensuring fairness and inclusivity for all. We are dedicated to demonstrating courage and initiative within our agency and community to actively dismantle structural oppression for all affected communities.

Duties/Responsibilities:

Reception and Consumer/Staff Interaction Activities

1. Answer phones: providing information, support, and direction to callers in a culturally competent manner, respecting the values, beliefs, and traditions of consumers.
2. Check consumers in by collecting, reviewing, and updating information in an electronic health record (EHR). Support scheduling needs for clinical staff.
3. Maintain comfortable environment in waiting area by addressing consumer behaviors and concerns, acquiring other support when necessary.
4. Support staff by making copies, maintaining supplies and other office tasks as needed.
5. Provide coverage for all program desks as needed.
6. Coordinate with Clinical Nursing and Prescribing staff to support needs of Clinic Based programs.