CLINIC RECEPTIONIST, CONSULTATION CLINIC

Job Description:

• Ensure registration is made accurately (patient demographic, preparation of forms and open a new file).

• Preserve patient’s right and confidentiality.

• Ensure the safety of the patient in the clinic and as and when outside the clinic.

• Request all case notes a day ahead of the appointment date.

• Collect them on the appointment date at the Medical Record Library and return them all before clinic closed. No case note is allowed to be kept in the clinic without approval from the Head of services.

• All transactions of the case notes are to be documented and must not expose to the public.

• Ensure the smooth operation of the clinic and keep the clinic tidy and clean at all time.

• Explain clearly to patient before and after treatment care needed as well as charges incurred.

• All test results like laboratory, ECG, X-ray and etc are to be filed immediately into the right case note.

• All doctor’s replies are to send out on the same day.

• Enter all charges and inventory correctly into the system.

• Validate all guarantee letters and insurance cards immediately before treatment is provided or before admission.

• To chaperon a male doctor during examination of a female patient.

• Aware of doctor’s on-call list.

• Prepare to be mobilized to assist in other clinics.

• Strictly follow and abide all rules and regulations of the issuance and transactions of Medical Certificate (MC) Book, and maintain the cycle of cold chain.

• To compile and submit all statistical report every end of the month.

• To attend and participate in department meeting and briefing.

• Responsible for self improvement by participating in training and courses.

• Follow instruction or assignment given by superior from time to time.

• To carried out duties as an employee as stipulated in Occupational Safety and Health Act and Regulations 1994

Job Requirement:

Education:

• Minimum Qualification is Sijil Pelajaran Malaysia

Others:

• Strong interpersonal and communication skills
• Willingness to do on-call duty and work after office hours/weekends/public holidays when required.
• Microsoft office literacy