CLINIC RECEPTIONIST-Part Time

FLSA Status Non-Exempt

Effective Date 2/8/2018

Safety Sensitive No

Revision Date 6/21/2024

Definition: The Clinic Receptionist is responsible for managing the front desk operations of the rural health clinic. This role involves greeting patients, handling administrative tasks, coordinating patient care, and ensuring effective communication between patients and medical staff.

Distinguishing Characteristics: This is an entry-level position in the Clinic department and will report to the Clinic Manager. The incumbent will have no direct reports.

Essential Functions: (Performance of these functions is the reason the job exists. Assigned jobs/duties are not limited to the essential functions).

1. Efficiently and warmly handles patient check-ins and check-outs.
2. Collects, verifies, and accurately enters patient information, including personal details, medical history, and insurance information.
3. Answers incoming calls, schedules appointments, responds to inquiries, and directs calls to appropriate staff.
4. Processes payments and issues receipts for service and may manage billing inquiries.
5. Provides patients with necessary information about clinic services, procedures, and policies.
6. Recognizes and appropriately responds to medical emergencies, ensuring quick communication with medical personnel and other hospital staff.
7. Maintains patient confidentiality and adheres to HIPAA regulations.
8. Participates in department and facility-wide quality assurance and process improvement initiatives.

Qualifications for Employment:

Qualifications for employment include the knowledge, skills, and abilities required to perform a job, which are generally demonstrated through qualifying experience, education, or training.

Knowledge of:

• Medical terminology and basic healthcare procedures.
• HIPAA regulations and confidentiality practices.
• Office management systems and procedures.

Skill to:

• Communicate effectively verbally and in written form with patients and other hospital and clinic staff.
• Organize time and multitask in a fast-paced environment.

Ability to:

• Greet and interact with patients and visitors in a friendly and professional manner.
• Handle sensitive information with discretion.
• Work collaboratively with a diverse team and maintain effective working relationships.
• Manage time efficiently and prioritize tasks in a busy environment.

In compliance with applicable disability laws, reasonable accommodations may be provided for qualified individuals with a disability who require and request such accommodations. Incumbents and individuals are encouraged to discuss potential accommodations with the employer.

Working Conditions: Work is performed under the following conditions:

The incumbent works primarily indoors in a busy clinical setting, seated at a desk using office equipment. Responsibilities include frequent patient interaction, multitasking, and occasional lifting of up to 20 pounds. The role demands excellent communication, adherence to confidentiality protocols, and emotional resilience. Flexibility in working hours may be required for community engagement activities. Effective organization and focus are essential for this dynamic role.