Clinic RN

The Clinic Nurse plays an essential role in the success of the Practice by delivering compassionate, high-quality care to patients in the infectious disease and rheumatology clinic setting. This position has a meaningful impact on patients and their families through skilled education, clinical support, and ongoing guidance throughout treatment.

Working closely with the care team, the Clinic Nurse helps ensure a coordinated and positive experience for patients while supporting strong clinical outcomes. Responsibilities include patient triage, symptom management, education, and care coordination, as well as contributing to quality initiatives that enhance overall care delivery.

Essential Job Functions

Patient Care & Triage

· Perform clinical triage via phone, portal, and in-person visits using evidence-based protocols.
· Assess, document, and communicate patient-reported symptoms; escalate urgent issues or symptoms to providers and arrange/enter orders as needed.
· Initiate supportive care interventions under established protocols or provider direction.

Patient Education & Support

· Reinforce education on treatment plans, including HIV, PrEP, immunotherapy, intravenous antibiotics/antifungal/antiviral and oral agents.
· Educate patients and families about side effect management, safety precautions, and escalation guidelines.
· Support patients in understanding care plans and navigating the infectious disease and rheumatology clinic.

Care Coordination

· Collaborate with providers, pharmacists, infusion nurses, and external care teams to ensure continuity of care.
· Monitor provider inbox for lab and imaging results; escalate abnormalities to providers per clinic protocol.
· Facilitate referrals in tandem with the medical assistant for prior authorizations and coordination with specialty services as needed
· Provides advocacy for patients within the community and provides networking and referral support as indicated.
· Provides liaison support to patients and primary physicians.

Documentation & Compliance

· Documents to support high-quality patient care, timely, while communicating clearly, accurately and concisely in the electronic medical record (EMR).
· Participate in quality assurance activities, including QOPI and safety reporting.
· Ensure compliance with clinic protocols, safety standards, and regulatory requirements.

Team Collaboration

· Serve as a clinical resource for Medical Assistants and administrative staff.
· Coordinates with MA team members to support workloads when needed.
· Works closely with clinic staff including specialty pharmacies, charge nurses, schedulers, financial advocates and others as patient care dictates.
· Participate in team huddles and staff meetings to optimize workflow.
· Support clinic initiatives for process improvement and patient experience enhancement.

Growth and Development

· Maintains expertise in infectious and rheumatological disease entities, including pathophysiology, and diagnostic, pharmacologic and treatment modalities.
· Provides documentation on professional development.

Other

· Regular, predictable, and reliable attendance is required to perform the essential duties of this position and to meet operational deadlines, maintain team coverage, and complete time-sensitive work that depends on in-person coordination and access to on-site systems/resources. Employees must report to work as scheduled, be punctual, and remain at work for assigned hours. For roles requiring coordination with patients, providers, and/or teams, consistent availability during scheduled hours is necessary to maintain safe and effective operations, continuity of work, and timely completion of job responsibilities. Employees must follow established call-out and scheduling procedures and provide timely notice of unscheduled absences when feasible. OSG will comply with applicable federal and Oregon laws regarding protected leave and reasonable accommodations.
· Performs other related duties as assigned by management, with appropriate training provided, to support departmental and organizational objectives.

Required Qualifications

· Nursing degree from an accredited school of nursing.
· Current RN License in State of Oregon.
· Basic Life Support certification.
· Minimum 3+ years of acute care, or related nursing experience.
· Strong clinical assessment and critical thinking skills.
· Excellent communication, patient education, and care coordination abilities.

Preferred Qualifications

· 5+ years of recent RN experience in a patient care setting.
· BSN preferred.
· Current knowledge of immunotherapies, administration, side effect management profiles and patient learning needs.
· Bilingual preferred-Spanish.

A Successful Clinic Nurse Will….

· Enjoy building meaningful connections with patients and families while guiding them through treatment with empathy and clarity.
· Excel in a fast-paced clinical environment where critical thinking and real-time triage directly impact patient care.
· Find fulfillment in teaching and empowering patients to understand their treatment, manage side effects, and feel more confident in their care.
· Thrive in a collaborative setting, partnering with providers and care teams to create a seamless, coordinated patient experience.
· Is motivated by advocating for patients, helping them navigate the healthcare system and accessing the resources they need.
· Value continuous learning and applies growing infectious disease and rheumatological expertise to improve patient outcomes and overall care experience