Clinic Service Coordinator

Position Summary:

The Clinic Service Coordinator supports the day-to-day administrative flow of the clinic by overseeing the front desk responsibilities, coordinating communication with families and staff, and ensuring an organized, welcoming environment. The Clinic Service Coordinator supports the Regional Clinic Operations Manager (RCOM) in maintaining smooth clinic operations.

Essential Functions:

• Serve as the first point of contact for families, staff, and visitors, managing check-in and check-out processes.
• Oversee all front desk responsibilities, including phone management, voicemail/email monitoring, and supporting daily patient flow.
• Collect, record, and reconcile time-of-service payments (copays, self-pay, deposits).
• Maintain clinic cleanliness, organization, and supply readiness; monitor and report supply needs.
• Direct families and staff to appropriate internal resources for questions or concerns.
• Serve as an ambassador of Westside for prospective patients and families.
• Provide tours to prospective patients, families, and community members, as needed.
• Communicate the Westside Way to families, staff, and community members.
• Assist with distributing printed materials and family communications.
• Act as the on-site liaison for contractors and vendors.
• Maintain clinic security by verifying visitor identification and documentation.
• Support clinic engagement efforts and staff morale initiatives.
• Perform clerical tasks related to medical records management.