Clinic Technology Systems Analyst - University Information Services

Pacific University achieves excellence and distinction by investing in exceptional people to think, care, create, and pursue justice in our world. We embrace discovery in a close and nurturing environment that leads to genuine transformation. Our community is diverse, sustainable, and dedicated to discovery and excellence in teaching, scholarship, and practice.

At Pacific University, we thrive in an extraordinary environment, surrounded by the beauty of the great Pacific Northwest, with campus locations in Forest Grove and Hillsboro. We humbly acknowledge and thank the original caretakers of the lands on which we live, work, teach, and acquire and share knowledge.

GENERAL DESCRIPTION OF POSITION:

Responsible for supporting the technology needs of students, faculty and staff throughout Pacific University’s Clinics. Investigates and resolves problems with online accounts, software, hardware, printers and mobile computing devices. Also provides technology training and consults with users to discover ways they can use technology to improve their workflow or education.

ESSENTIAL FUNCTIONS/MAJOR RESPONSIBILITIES:

• Oversees the installation, configuration, maintenance, and upgrades of all client and server software and hardware deployed to support The University’s Clinics. Requires travel to remote clinic locations.
• Determines system specifications, documents current configuration, processes and procedures and develops new processes and procedures for the use of the clinical systems and technology services.
• Analyzes clinical systems’ design and architecture, recommending and implementing appropriate modifications and improvements.
• Provides ongoing support of clinical workstations, servers, systems, diagnostic equipment, and software services through troubleshooting and coaching end users.
• Identifies, assesses and troubleshoots application and equipment issues as they occur.
• Maintains workstation system builds and ensures that clinical workstations meet all university security policies.
• Collaborates with clinic leadership and users to identify opportunities for optimization.
• Supports all Pacific Clinics in the use and maintenance of the electronic health records systems, medical imaging systems and internet-based telehealth systems. Acts as liaison between clinic management and various software and hardware vendors, services providers, for troubleshooting and support of clinical technology assets.
• Coordinates maintenance, backups of data, and upgrades for clinical servers and systems.
• Provides assistance and training to peers in non-healthcare technology support areas and student workers, so that they can solve common problems and provide better first-level support (where appropriate).
• Provide support via e-mail, telephone, video-teleconferencing and in person.
• Migrate data and upgrade faculty and staff users to new computer hardware and software.
• Do repair/maintenance of software and operating systems, completely wiping and reloading machines when necessary.
• Does basic hardware repairs to equipment and works with third parties to accomplish difficult hardware repairs.
• Oversees routine maintenance on Pacific University owned computers and printers.
• Alerts UIS management to potential safety or security risks or violations of policy or law in the use of technology by clinic workforce and clinical students.
• Works with peers in various divisions of University Information Services, and with UIS technical liaisons in other departments, to make sure customer problems are resolved completely.
• Maintains and updates a database of university owned technology.
• Consults with departments on the purchase of technology.

SECONDARY FUNCTIONS:

Perform other related duties as assigned.

JOB SCOPE:

Performs duties independently with minimal supervision, dealing with multiple priorities. Decisions are made within general policy guidelines, but must require unique decision-making for each situation. Mistakes/errors may result in damage to the academic careers of students, interruptions in the ability of Pacific University clinics to provide healthcare services, and violations of regulations concerning the privacy and security of patient health records.

SUPERVISOR RESPONSIBILITY:

This position intermittently supervises several student workers.