Clinical Assistant-Orthotics
Summary
Coordinates patient scheduling, care messaging, and clinical office support for an orthotics department, acting as a liaison between patients, providers, and staff.
Nemours is seeking a Clinical Assistant to join our team in Jacksonville, FL.
The Clinical Assistant is an important liaison between the patient/family, provider, and other care team members in the department. The clinical assistant will coordinate patient scheduling, care messaging, authorizations, and other clinical office support. Acts as a resource and cross covers if needed, specially working together with other staff in the O and P department.
Essential Functions
Deliver excellent customer service to the patients/families and other care providers. Focusing on family centered care.
Act as a liaison between O&P services and other clinical divisions.
Keep parents, patients, and associates informed of care plan & schedule of services
Scheduling of patients through phone conversations, app messages and email.
Routinely check the TEs in Epic and route/respond messages appropriately. Will utilize critical thinking to make decisions that best satisfies the patient and accomplishes agreed upon goals.
Track and keep updated with divisional huddles.
Transports materials/products for patient care throughout the facility.
Keep all rooms properly stocked and inform team of inventory shortages in supplies so we can order appropriately when needed.
Acts as a backup for the lab technicians.
Ability to assess and manage clinic flow.
Rooming patients and device delivery
Function well within a team or individually.
All other duties as assigned by director or department leadership
Requirements
High school diploma required
Minimum of 3 months job related experience
Patient and customer service experience preferred
BLS from the American Heart Association must be required within 3 months of hire