Clinical Field Specialist - New England/New York

Purpose

To provide comprehensive educational and clinical customer support to effectively implement VitalConnect’s solutions into customer sites. Territory coverage: New England and New York.

Responsibilities

• Supporting field personnel by providing onsite and virtual clinical education and training through presentations and demonstrations about merits and proper clinical usage of company products
• Collaborating with various departments within customer organization to implement onsite clinical evaluations to ensure clinical acceptance of all technological devices
• Educating customers on the merits, proper clinical procedures, and usages of clinical devices
• Establishing and sustaining effective relationships with external customers while working with sales teams to drive clinical value
• Developing and delivering a customized training and support plan for VCI solutions at customer sites. Ongoing customer support either in person or by phone/video conference
• Submitting detailed documentation while onsite at customer accounts within designated time frame
• Maintaining product knowledge as product operations and/or features change
• Assisting in various internal projects as assigned