Clinical IT Operations Analyst
Posted Updated 4
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Summary
Supports Mosaic Clinical Technologies' AI-native medical imaging platform (MosaicOS) by triaging and resolving incidents, monitoring system health, and communicating with clinical stakeholders. Requires healthcare IT/SaaS support experience, ITIL familiarity, radiology workflow knowledge, and 24/7 on-call participation.
WHO WE ARE AND WHAT WE DO:
Mosaic Clinical Technologies™ is pioneering a new imaging paradigm—shifting radiology from reactive diagnostics to proactive, decision-driven care. Through our AI-native platform, MosaicOS™, we unite fragmented technologies into a single, intelligent ecosystem designed to help clinical teams work faster, think smarter and deliver better care.
Built cloud-native and designed for continuous iteration, MosaicOS™ is engineered to solve the industry’s most pressing challenges. Our platform expands clinical capacity, improves diagnostic quality by combining human expertise with AI, and turns operational complexity into strategic advantage through seamless integration or replacement of legacy imaging systems.
Every AI tool within MosaicOS™ is validated across tens of millions of exams to ensure safe, reliable and meaningful clinical impact. With a ransomware-resistant design and built-in redundancy, our platform is designed to ensure continuity of care and protect both patients and operations.
Mosaic Clinical Technologies™ is building technology that evolves with clinicians to advance clinical excellence and improve patient outcomes. If you’re passionate about shaping the future of medical imaging, join us!
POSITION SUMMARY:
- Incident Response & Resolution: Independently assess incident severity and clinical impact, troubleshoot Mosaic platform components and integrations, contain issues, and resolve incidents using structured diagnostic methods and AI-assisted tools.
- Major Incident Participation & Escalation: Collaborate with incident command during high-severity events, provide timely technical updates, recognize when additional support is needed, and escalate with clear context, impact, and recommended next steps.
- Proactive Monitoring & Risk Identification: Monitor system health, alerts, and operational dashboards; identify emerging risks and recurring issues; and support effective shift handoffs and follow-up.
- Clinical Workflows & Customer Communication: Apply knowledge of radiology and clinical workflows to assess potential patient care impacts, manage customer expectations, and communicate clearly and appropriately with clinical and operational stakeholders.
- Documentation & Continuous Improvement: Maintain accurate incident records, resolutions, and lessons learned; use AI-assisted documentation tools responsibly; and contribute to runbooks, knowledge articles, troubleshooting guides, and post-incident reviews.
- Operational Readiness & Collaboration: Partner with Response peers, leadership, engineering, product, and clinical operations teams to resolve incidents and improve service quality; maintain shift readiness and participate in on-call rotations as needed, including evening and overnight coverage and up to 15% travel.
DESIRED PROFESSIONAL SKILLS AND EXPERIENCE:
- Technical Support & Incident Response: Experience in technical support, incident response, or IT operations within healthcare IT, clinical technology, or complex SaaS environments.
- Troubleshooting & Independent Judgment: Ability to independently triage and resolve complex, time-sensitive technical issues with incomplete information, using sound judgment when standard procedures are insufficient.
- Clinical Technology Knowledge: Working knowledge of radiology or clinical workflows, with familiarity with PACS, RIS, or similar clinical platforms preferred.
- Communication & Incident Management: Strong written and verbal communication skills across technical and non-technical audiences, with familiarity with ITIL Incident, Major Incident, and Problem Management frameworks and structured escalation processes.
- Accountability, AI & Operational Readiness: Demonstrated ownership and follow-through, comfort working in 24/7 shift-based or on-call environments, and ability to evaluate AI-generated analysis critically to support informed troubleshooting and resolution decisions.
WHY MOSAIC CLINICAL TECHNOLOGIES:
- Competitive Benefits package – Eligibility starts the month after hire, with tiered options to choose from.
- Compensation Reviews, Career Growth Opportunities
- Flexible Remote Schedules
- Generous PTO Plans and Paid Holidays
- Proudly Certified as a Great Place to Work for Five Consecutive Years
FOR MORE INFORMATION:
Job Link for Job Description
COMPENSATION:
The salary range for this position is $77,200.00-$115,700.00. Final determinations may vary based on several factors including but not limited to education, work experience, certifications, geographic location etc. This role is also eligible for an annual discretionary bonus. In addition to this range, Radiology Partners offers competitive total rewards packages, which include health & wellness coverage options, 401k benefits, and a broad range of other benefits such as family planning and telehealth (all benefits are subject to eligibility requirements).
Mosaic Clinical Technologies is an equal opportunity employer. MCT is committed to being an inclusive, safe and welcoming environment where everyone has equal access and equitable resources to reach their full potential. We are united by our Mission to Transform Radiology and in turn have an important impact on the patients we serve and the healthcare system overall. We hold that diversity is a key source of strength from which we will build a practice culture that is inclusive for all. Our goal is to empower and engage the voice of every teammate to promote awareness, compassion and a healthy respect for differences.
CCPA Notice: When you submit a job application or resume, you are providing Mosaic Clinical Technologies with the following categories of personal information that the Company will use for the purpose of evaluating your candidacy for employment: (1) Personal Identifiers; and (2) Education and Employment History.
Mosaic Clinical Technologies participates in E-verify.
Beware of Fraudulent Messages:
Mosaic Clinical Technologies or Radiology Partners will never request payment, banking or other financial information in exchange for interviews or as part of the hiring process. Additionally, we will not send checks for deposit into your bank account at any stage of recruitment. All communication during the interview and hiring process should come from an email address ending in “@radpartners.com.” If you suspect you are receiving a fraudulent job offer or solicitation from Radiology Partners or one of our local practices, please email TalentAcquisition@MosaicClinical.ai to notify our team.