Clinical Manager - Veterans and First Responder Programming

JOB SUMMARY

The Clinical Manager leads clinical operations and the therapeutic curriculum, fostering respect, compassion,

and clinical excellence while ensuring safety, regulatory compliance, and therapeutic boundaries. The role

oversees clinical staff performance and care delivery, with dotted-line authority over Residential Support

Specialists and nursing staff to coordinate multidisciplinary care. Through training, mentorship, and support for

non-clinical teams, the Clinical Manager maintains model fidelity across all shifts and activities.

ROLE AND RESPONSIBILITIES

• Orients clients to treatment through introductions, tours, etc.

• Provides individual and group counseling, didactic and process groups, family therapy sessions, and

overall case management of residential and outpatient clients.

• Processes and documents referrals, psychosocial assessments, individualized treatment plans,

treatment plan reviews and updates, progress notes, utilization reviews, transition and discharge plans,

and continuing care plans.

• Provides education to clients and families about behavioral health treatment and recovery options.

• Assists in the continued support of alumni, as needed.

• Assists in the support and orientation of interns and contract staff.

• Provides support and training for carrying out overall clinical programming at the assigned job location

to ensure adherence to local, state, agency, and accreditation regulations and standards.

• Provides support and training to assigned clinical staff on case files (utilization reviews, level of care

requests, ASAM guidelines, treatment plans, assessments, discharge summaries, CARF standards, case

notes, group notes, how to use the EMR, etc.).

• Facilitates weekly client review conferences with the clinical team and addresses clinical needs and

concerns.

• Structures clinical topics for the weekly clinical case conference, which includes a record of the minutes

for documentation.

• Facilitates clinician debriefing, mentoring with the clinical staff and interns at the assigned job location.

• Reviews clinical documentation for assigned staff in KIPU including assessments, treatment plans,

progress notes, utilization reviews, continuing care/aftercare plans, and discharge planning.

• Monitors clinical hours and ensures efficient allocation of clinical assignments at the assigned job

location.

• Oversees all clinical and treatment services by providing formal and informal direction to the assigned

job location clinicians and interns.

• Develops and then provides instruction to assigned clinical staff regarding the clinical programming.

• Devises instructional strategies to accommodate the needs of clinical therapists while promoting an

environment that facilitates innovation, creative solutions, and empowerment.

• Develops and oversees the weekly programing schedule at the assigned job location to ensure

adequate group session coverage.

• Coordinates with the Clinical Director and clinicians about weekly schedules, including scheduling of

group and individual sessions, and additional groups, as needed. Communicates with the Clinical

Director if coverage is needed.

• Ensures weekly program schedules for assigned clients follows insurance standards of care.

Collaborates with Clinical Director on insurance requirements regarding scheduling and levels of care

(LOC).

• Creates, evolves, and approves of programming and curriculum used by clinicians and other staff at the

assigned job location to ensure appropriate and evidenced based programming is utilized.

• Provides crisis intervention and prevention when needed (client leaving against medical advice, client

using in the home/unit, clients with issues beyond scope of practice, crisis with family situations,

mediation with peers, ethical dilemmas, etc.).

• Works with the location’s clinicians to ensure appropriate transitions through LOC’s.

• Provides guidance and approval of behavioral contracts issued to client by the location’s clinicians.

• Participates in and helps facilitate interviews for potential clinical/intern candidates at the assigned job

location.

• Collaborates with Clinical Director on recommended staff trainings and direct training sessions relating

to compliance issues. Reviews training needs for each clinician at the location to assist them in

maintaining licensure and certifications.

• Conducts annual performance evaluations for all clinical staff at the assigned job location.

• As necessary, works with the HR department to address staffing needs, concerns, and other

employment related concerns.

• Ensures that all documentation of services is completed within 24 hours of services being rendered.

• Assures maintenance of client rights, health, welfare, and safety by providing support to all team

members and by maintaining continuity of quality care.

• Participates in weekend rotations.

• Participates in staff development and training, including staff meetings, in-service trainings and annual

trainings required by Sanford Behavioral Health on a timely basis.

• Adheres to established Code of Ethics, Standards of Practice, and employee handbook.

• Possess a positive attitude to enhance a cooperative and energetic work environment.

• Performs other duties as assigned.

QUALIFICATIONS AND EDUCATION REQUIREMENTS

• Master’s degree in social work or other related degree, required.

• Limited Licensed Psychologist, Licensed Mental Health Professional, Licensed Professional Counselor or

equivalent with appropriate licensure and/or certification with the state of Michigan, required.

• SPADA, CADC, or CAADC certification or working toward the development of certification, required for

Substance Use Disorder.

• Dialectical Behavior Therapy (DBT) certification, preferred.

• Two (2) years of experience with extensive knowledge of mental health issues, substance use

disorders, or eating disorders, and best practices for psychological treatment, preferred.

• Minimum two years’ experience in the human behavioral field and clinical experience with supervision,

preferred.

• One (1) year of experience of dealing with the requirements, criteria, and authorization processes for

insurance and accreditation, required.

• CAADC certification and/or CCS certification, or the ability to obtain it, required.

KNOWLEDGE/SKILLS/ABILITY

• Skilled in oral and written communication, self-motivation, leadership, and decision-making.

• Working knowledge of case management.

• Ability to work with a team milieu approach to the treatment clients.

• Knowledge of community resources.

• Ability to maintain strict confidentiality on all client records and business-related records, as required

under HIPAA guidelines.

• Must have analytical skills and creative problem-solving skills.

• Ability to interact with different levels within the organization as well as a broad population of

clients.

• Knowledge in the field of behavioral health.

• Knowledge of counseling theories and interpersonal dynamics.

• Ability to work within a team setting and create an environment where all are valued and work

together cohesively.

• Ability to identify own strengths and areas of improvement and communicate needs to supervisor.

• Skilled in conflict resolution.

• . Facilitative skills and ability to provide recommendations to clinical staff regarding client care.

• Skilled in time management.

• Demonstrates professional behavior reflective of Sanford’s Mission Statement, Philosophy, and Values.

• Must be able to relate well to all kinds of people both inside and outside the organization; builds

appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can

diffuse even high-tension situations comfortably.

PHYSICAL REQUIREMENTS

• Prolonged periods of sitting at a desk and working on a computer.

• Must be able to perform repetitive tasks such as typing for extended periods of time.

• Must be able to adapt to the physical demands of lifting clients, bending, stooping, and stretching with

or without assistance.

• Must be able to clearly express and exchange ideas by means of spoken words to impart oral

information to employees or others accurately or quickly, engaging in sometimes lengthy

conversations or presentations.

• Capable of monitoring the facility and grounds, including the ability to ambulate up and down stairs.

and to lift up to ten (10) pounds.

• Must be able to ascend and descend stairs daily.

• Must be able to seize, hold, grasp, turn or otherwise work with your hand or hands