Clinical Navigator - (South & Northeast Austin) Texas Orthopedics (2675)

GENERAL JOB DESCRIPTION: Responsible for assisting physicians with patient care during clinic visits and coordinating clinical care outside of visits. This includes casting, bracing, scheduling procedures, obtaining authorizations, and providing concierge-level service to patients throughout their recovery. A key responsibility is conducting postoperative follow-up calls to assess recovery, address concerns, and reinforce care instructions. Ensures quality, safety, and efficiency in all aspects of patient care while maintaining a positive and professional image of the clinic.

ESSENTIAL FUNCTIONS:

In-Clinic Support:

• Assist physicians with patient care: prepare injections, take vital signs, complete H&P questionnaires, and facilitate suture removals/dressing changes.
• Apply casts, splints, and DME in coordination with Cast/Orthopedic Technician.
• Issue prescriptions, therapy orders, home exercises, work restrictions, and diagnostic orders per physician instruction.
• Maintain a safe, efficient, and respectful clinic environment. Prepare exam rooms and perform sharps container checks.
• Document all patient-related communication and treatment in EMR.
• Assist with procedure and diagnosis coding of encounter forms.
• Restock supplies and sterilize instruments per schedule.
• Attend continuing education and skill labs offered by Texas Orthopedics.
• Assist with phlebotomy if certified.
• Travel to other clinical locations as needed.

Care Coordination & Follow-Up:

• Conduct postoperative follow-up calls to patients to assess recovery, address concerns, reinforce care instructions, and escalate issues to the physician as needed.
• Receive and manage incoming calls, schedule surgeries, imaging, and therapy appointments.
• Complete surgery checklists and coordinate with physicians and facilities.
• Obtain and track prior authorizations and insurance clearances.
• Schedule Peer-to-Peer calls when necessary.
• Monitor and respond to patient cases and medication requests within the same business day.
• Facilitate capture of opioid history and patient-reported outcomes.
• Track adverse events such as post-op complications and hospital readmissions.
• Review and manage assigned physician’s surgery schedule for accuracy.
• Coordinate training and preferences with Surgery Coordinator and Office Manager.
• Queue lab results into EMR system.
• Provide coverage for peers and monitor assigned voicemail daily.