Clinical Operations Manager
Clinical Operations Manager
Eden Pharmacy · Albuquerque, NM (Remote / Hybrid)
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REPORTS TO VP of Operations & Supply Chain |
TYPE Full-Time |
LOCATION Remote / Hybrid |
COMP RANGE $65,000–$110,000 base + equity |
Who We Are
Eden is tackling America's metabolic health crisis — 80 million Americans affected, $600 billion in annual medical costs — with safe, science-backed treatment and a goal-centric culture built on risk-taking, self-empowerment, and transparency.
About the Role
You'll be the operational anchor for all things clinical content — keeping monographs, Certificates of Analysis, dosing protocols, and prescribing guidelines accurate, centralized, and audit-ready. You'll own documentation workflows, version control, and cross-functional updates with internal teams and pharmacy partners. No pharmacist license required, but you'll need to be highly organized, clinically literate, and comfortable driving complex projects — like a new-product launch — independently in a regulated environment.
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Why this role matters: Our doctors and pharmacists depend on clear, current documentation to deliver safe care. You're the operational owner of that clarity, ensuring every downstream patient touchpoint is grounded in accurate clinical data. |
What You'll Own
Clinical Documentation & Systems
- Own the centralized repository for monographs, C of A reports, dosing protocols, and physician SOPs, with version control and change logs
- Serve as the primary point of contact between medical partners, pharmacy partners, and internal telehealth ops
- Partner with Medical, Pharmacy, and Compliance to standardize new protocols and clinical updates
Cross-Functional Coordination & Project Management
- Bridge Medical Ops, Pharmacy Ops, and external partners to keep clinical alignment current across Google Drive, Notion, or Airtable
- Own recurring workflows — protocol updates, document rollouts — end to end, with minimal supervision
- Support new-product launches from a documentation standpoint and close execution gaps before they create risk
Compliance & Audit Support
- Prepare documentation for internal QA and external regulatory audits
- Coordinate with Legal, Compliance, and Regulatory whenever updates are required
Success Metrics
- Documentation Currency: 100% of active clinical documents on current version with logged history
- Audit Readiness: full documentation package assembled within 48 hours of any request
- Turnaround: protocol updates completed within SLA, no missed stakeholder follow-ups