Clinical Pharmacy Manager
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Description
Community Clinic is a trusted regional healthcare system dedicated to delivering exceptional, whole-person care in a compassionate, professional, and welcoming environment. As we continue to grow across the region, we remain grounded in one belief: people matter. That includes our patients—and our team. Every employee plays a vital role in living out our promise: We care. You belong.
Job Summary
We are seeking a Clinical Pharmacy Manager to join our team! The Clinical Pharmacy Manager serves as the clinical and operational leader of Community Clinic's ambulatory clinical pharmacy team. This is a working clinical leadership role: the manager leads the team's clinical practice standards, program operations, quality measure performance, and integration with primary care, specialty care, and external pharmacy partners, while also managing a reduced patient panel. The schedule for this position full-time, with a schedule Monday - Friday 8:00AM - 5:00 PM
Essential job functions
1. Clinical Practice - Performs all duties of a clinical ambulatory care pharmacist, including:
- Conducts patient consultations under signed Collaborative Practice Agreements (CPA) with supervising primary care physicians — initiating, titrating, modifying, and discontinuing medications; ordering laboratory studies; documenting clinical decisions in the EHR per CPA protocol.
- Provides Comprehensive Medication Reviews (CMRs) for high-risk patients; generates Personal Medication Action Plans; communicates summaries to primary care providers.
- Conducts, or delegates, adherence barrier review for high-risk patients and regimen simplification for patients with Proportions of Days Covered (PDC) <0.80.
- Performs regular review of Remote Physiological Monitoring (RPM) device data and initiates CPA-driven clinical response under physician supervision.
- Delivers cross-site tele-pharmacy visits, providing clinical coverage for physical sites via telehealth infrastructure.
- Maintains scope of practice across all applicable disease states.
- Documents PharmD clinical time toward the per-code minimums for Chronic Care Management (CCM), Advanced Primary Care Management (APCM), and Remote Physiological Monitoring (RPM), supporting physician billing under documented supervision.
2. Clinical Team Leadership - Provides clinical and administrative leadership for the ambulatory clinical pharmacy team. Specifically:
- Holds direct supervisory authority for clinical pharmacists, including performance management, professional development, schedule coordination, and clinical practice review.
- Provides oversight of Pharmacy Technician team.
- Coordinates with Director — in partnership with HR — on interviewing, hiring, firing, coaching, counseling, training, and other employee relations matters in relation to Clinical Pharmacy program.
- Collaborates with Director of Population Health and other leadership on shared workflows.
- Conducts weekly team huddles, monthly case conferences, and annual performance reviews aligned with clinical and quality objectives.
- Mentors the team on clinical practice standards, CPA workflow, CMR delivery, and documentation; identifies and facilitates applicable Board Certification opportunities.
3. Program Operations – Collaborates to direct performance of clinical pharmacy services, including:
- Monitors patients' PDC: adherence gap identification, intervention assignment, and outcome tracking.
- Collaborates with Value-Based Care team to drive performance for HEDIS/PQA medication adherence measure.
- Confirms patient prescription routing to Community Clinic 340B-registered contract pharmacies; investigates and resolves routing gaps; produces monthly organizational 340B benefit reports for leadership.
- Engages cross-functional teams to maintain accurate documentation flow for physician-billed care management codes.
- Ensures program compliance with all relevant legal regulations.
4. External Coordination and Strategic Development - Represents Community Clinic's clinical pharmacy program in external relationships and contributes to program strategic growth:
- Coordinates with supervising primary care physicians on CPA scope, protocol updates, and case-specific clinical decisions; serves as primary clinical liaison between the pharmacy team and the medical staff.
- Builds and maintains relationships with Community Clinic 340B contract pharmacies; coordinates data-sharing agreements for the PDC pipeline; pursues partnerships with other relevant pharmacy networks as opportunities arise.
- Interfaces with PASSE, Medicare Advantage, and other payer quality teams on HEDIS/PQA performance reporting, gap closure activity, and quality bonus attribution.
- Contributes to value-based contract negotiation and renegotiation by providing outcomes data, clinical pharmacy performance metrics, and total-cost-of-care impact analysis, in collaboration with the Director.
- Represents Community Clinic in professional organizations and local/regional forums as needed.
- Identifies and pursues additional grant funding, Notice of Funding Opportunities, and value-based contract enhancements to support program sustainability.
Community Clinic Essential Competencies
- Service: Treats every patient and coworker with empathy, respect, and a genuine desire to help.
- Ownership: Takes responsibility for their actions, follows through on commitments, and upholds high standards even when no one is watching.
- Adaptability: Remains flexible, open to change, and willing to learn in order to meet the evolving needs of our patients, teams, and organization.
- Collaboration: Works together with openness and respect, shares information freely, and supports co-workers to provide seamless, high-quality care.
- Problem Solving: Approaches challenges with curiosity, finds practical solutions, and takes initiative to improve processes and patient experiences.
Required qualifications
Education and Licensure
- Doctor of Pharmacy (PharmD) from an ACPE-accredited college of pharmacy.
- Active, unrestricted license, or demonstrated eligibility for licensure, to practice pharmacy in the State of Arkansas; license in good standing with the Arkansas State Board of Pharmacy.
- Completion of an ASHP-accredited PGY-1 pharmacy residency, OR Minimum of three (3) years of post-licensure clinical pharmacy practice in an ambulatory care, primary care, FQHC, or comparable/more intensive clinical setting.
- Board Certified Ambulatory Care Pharmacist (BCACP) credential from the Board of Pharmacy Specialties. If not held at hire, expected to be obtained within 24 months.
- Current Basic Life Support (BLS) certification; ACLS preferred.
Experience
- Documented experience practicing under a CPA or equivalent collaborative drug therapy management framework, with demonstrated authority to initiate, titrate, and modify medications under physician supervision.
- Demonstrated experience delivering CMR and managing complex chronic disease pharmacotherapy across multiple disease states (diabetes, hypertension, hyperlipidemia, anticoagulation, asthma/COPD).
- Prior experience, or demonstrated knowledge of, supporting or directly contributing to physician-billed care management services (CCM, RPM, APCM, or equivalent), with familiarity with documentation requirements and time-tracking standards.
- Prior team leadership experience: supervising or coordinating pharmacy staff (Pharmacists, residents, students, or technicians); leading interprofessional huddles or case conferences; mentoring clinical practice.
Preferred qualifications
- PGY-2 in Ambulatory Care preferred.
- Prior experience in an FQHC environment, including familiarity with 340B drug pricing, contract pharmacy arrangements, and FQHC-specific reimbursement and billing constraints.
- Experience with population health management tools, PDC dashboards, HEDIS/PQA measure reporting, and value-based contract performance metrics.
- Experience with tele-pharmacy delivery models and remote clinical care.
- Bilingual English/Spanish or other languages reflective of Community Clinic's patient population.
Physical demands
- Position requires the ability to sit or stand for extended periods at a clinical workstation; communicate verbally and in writing; review electronic clinical records on a computer screen for extended periods; and travel between Community Clinic sites as needed.
- No exposure to compounding or sterile preparation activities; no in-house dispensing duties.
- ADA: The employer will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.
Why Work at Community Clinic?
- Be a part of a mission-driven organization committed to providing access to health-care to everyone in your community!
- Excellent Benefits Package including:
- Health, Vision, Dental and Life Insurance
- 403(b) Retirement plan (automatic employer contribution of 5% per paycheck!)
- Paid Time Off and Holidays
- Employee Discounts for Care
Monday - Friday 8:00 AM - 5:00 PM
40 - Hours