Clinical Practice Director

Behavioral Health Network (BHN) is a leading statewide provider of behavioral health services and a Certified Great Place to Work. Since 1938, BHN has helped individuals, families, and communities thrive through compassionate, high-quality care and support. With deep roots in Western Massachusetts and a growing presence in communities throughout the state, we are currently seeking a Clinical Practice Director to join our Outpatient Services team and help advance our mission of empowering people to live healthier, more fulfilling lives.

What We Offer:

• Purpose-Driven Work – Make a meaningful impact in the lives of individuals, families, and communities throughout Western Massachusetts.
• Professional Growth – Access ongoing training, mentorship, career development, and advancement opportunities across one of the region's largest behavioral health organizations.
• Supportive Team Culture – Join a collaborative workplace guided by our HEART values: Humanity, Empowerment, Accountability, Respect, and Teamwork.
• Stability & Opportunity – Build your career with a well-established organization serving Western Massachusetts since 1938.
• Comprehensive Benefits – Generous PTO, 403(b), educational assistance, medical, dental, vision, employee assistance programs, and more.
• Certified Great Place to Work – Work for an organization recognized for creating a positive and engaging employee experience.

What You Will Do:

• Provide mission-aligned, strengths-based leadership to assigned clinical teams across Outpatient Services locations, ensuring timely, evidence-based, whole-person care consistent with BHN standards and strategic priorities.
• Collaborate with Practice Managers, Utilization Management, Staff Development, and other BHN leaders to standardize clinical practices, improve workflows, update protocols, and align organizational initiatives with staff readiness.
• Use clinical data, treatment guidelines, regulatory requirements, and outcome measures to evaluate service quality, identify gaps, and implement training, change-management, and performance-improvement initiatives.
• Ensure evidence-based treatment models are implemented with fidelity and that staff receive the documented training, resources, supervision, and support needed to succeed.
• Recruit, orient, supervise, coach, and evaluate clinical staff; establish professional-development goals; monitor core competencies; and review required clinical documentation within program guidelines.
• Monitor clinical performance, including caseload and schedule management, team-based care, documentation quality and timeliness, utilization-management protocols, and goal- and outcome-directed treatment.
• Facilitate clinical care-team meetings, consultations, trainings, and management meetings, and provide operational support and leadership coverage to maintain services during established hours.
• Maintain compliance with applicable healthcare regulations, licensing and ethical standards, HIPAA, 42 CFR Part 2, payer requirements, contracts, and BHN policies and procedures.
• As assigned, provide comprehensive behavioral-health assessments, risk and crisis evaluations, level-of-care determinations, brief interventions, and evidence-based individual, family, couples, or group treatment.
• Coordinate care with individuals served, families, guardians, community partners, and other providers; maintain timely and accurate documentation; support transitions to the least intensive appropriate level of care; and perform other duties as assigned.

Who You Are:

• Master's or doctoral degree in a relevant behavioral-health field required.
• Current independent clinical license in an eligible behavioral-health discipline required.
• At least three years of clinical supervisory and/or management experience required.
• Broad knowledge of mental-health conditions, assessment, diagnosis, treatment techniques, evidence-based practices, risk evaluation, and levels of care across diverse populations.
• Experience or training working with co-occurring mental-health and substance-use disorders, or a demonstrated willingness to develop this expertise.
• Demonstrated ability to provide effective clinical supervision, develop staff competencies, lead organizational change, facilitate multidisciplinary teams, and manage disagreement or conflict constructively.
• Working knowledge of applicable regulatory, ethical, confidentiality, utilization-management, documentation, and quality-of-care requirements.
• Excellent verbal, written, presentation, facilitation, organization, time-management, decision-making, and relationship-building skills.
• Demonstrated cultural responsiveness and ability to lead and serve individuals, families, and staff from varied racial, ethnic, religious, LGBTQIA+, socioeconomic, and other backgrounds.
• Proficiency with electronic records, internet, email, word processing, agency communication systems, and data-informed management, along with knowledge of community resources and referral pathways.

We Hire for HEART!

Since 1938, BHN has delivered high-quality, culturally responsive behavioral health care, building deep roots in Western Massachusetts while expanding our impact in communities throughout the state. Our core values—Humanity, Empowerment, Accountability, Respect, and Teamwork—guide how we lead, serve, and support one another. If you’re ready to bring your skills and experience to a mission-driven organization where your work can make a meaningful difference, we’d love to hear from you.

Salary Range: $85,000-$95,000