Clinical Quality & Outreach Coordinator (Lead Medical Assistant)

About the Role

Medical Assistant Leadership & Support

• Provide leadership and guidance to Medical Assistants
• Support daily clinical workflow and assist MAs when needed
• Train and onboard new Medical Assistants
• Ensure proper patient intake procedures are followed
• Maintain consistent room preparation standards
• Assist with clinical supply management
• Serve as a point of contact for MA questions during the day
• Foster a positive and collaborative team environment

Clinical Quality Assurance

• Monitor provider documentation completion
• Track incomplete or unsigned clinical notes
• Ensure notes are completed within required timeframes
• Review charts for missing documentation
• Coordinate with providers and billing staff when corrections are required
• Support clinical quality improvement initiatives and compliance processes

Provider Support

• Prepare charts for upcoming visits
• Verify that labs, imaging, and referrals are available
• Track follow-ups for patient care tasks
• Ensure documentation is completed before billing
• Support providers in maintaining efficient workflows

Clinical Program Coordination

• Support preventive care initiatives
• Track patient lists for care programs
• Coordinate follow-ups and patient outreach
• Monitor participation in clinical programs
• Maintain program documentation requirements

Community Outreach & Public Relations

• Assist with outreach to referral sources
• Build relationships with community partners
• Support community events and educational initiatives
• Track referral sources and outreach opportunities
• Assist with patient engagement activities

Marketing Support

• Assist with social media coordination
• Help collect patient testimonials
• Support marketing campaigns and patient education efforts
• Assist with promotional or community events
• Support patient engagement initiatives

Process Improvement & Projects

• Identify workflow improvement opportunities
• Assist with clinical protocol development
• Participate in implementing new processes
• Support operational projects assigned by leadership

Required Qualifications

• Certified Medical Assistant (or equivalent clinical experience)
• Minimum 1–2 years of clinical experience preferred
• Strong understanding of clinical workflow and patient intake procedures
• Strong organizational and communication skills
• Ability to collaborate with clinical and administrative teams
• Comfortable learning new systems and workflows
• Professional attitude and commitment to quality patient care

Preferred Qualifications

• Leadership or training experience
• Experience with Electronic Health Records (EHR)
• Interest in healthcare operations or quality improvement
• Bilingual (Spanish preferred)

Skills & Competencies

• Leadership and teamwork
• Strong attention to detail
• Communication and interpersonal skills
• Organization and time management
• Problem-solving ability
• Adaptability in a growing healthcare environment

Work Environment

This position operates in a clinical office setting and works closely with providers, medical assistants, administrative staff, and patients to ensure high-quality care delivery.

Clinical Quality & Outreach Coo…