Clinical Receptionist

GENERAL SUMMARY OF DUTIES:

Responsible for greeting customers, answering telephones taking telephone messages, making appointments and registrations, calling patients to remind of appointments, verifying insurance coverage, collecting payment from patients, filing patient notes in charts, scanning insurance cards, etc., making copies of patient’s insurance cards and patient notes, making appropriate copies of medical records to send to other physicians, providing information, communicating with departments.

ESSENTIAL FUNCTIONS:

• Greet customers in polite, prompt, helpful manner. Provides any necessary instructions/directions. Informs appropriate department/person of person’s arrival.
• Completes necessary paperwork, for all imaging modalities. Uses computer system, including EHR to generate information necessary for billing.
• Updates patient information, collects co-pays, provides necessary forms needing completion, and obtains signatures as necessary.
• Maintains clean, orderly waiting room and reading materials.
• Answers phone according to script in a pleasant manner and deals with customer needs expeditiously.
• Supplements offices staff as reception tasks permit by assisting with photocopying, computer input/typing, scheduling laboratory or radiology work as directed.
• Counts cash drawer daily accompanied by a witness.
• Opens and closes office at appointed time.
• Checks and maintains office supply inventory as assigned by office manager.
• Maintains HIPAA compliance at all times.
• Attends office staff meetings, and assists if requested by office manager.
• Such other and further responsibilities as may be deemed necessary.