Clinical Risk and Patient Safety (Quality Improvement Specialist)
Description
Join the transformative team at City of Hope, where we're changing lives and making a real difference in the fight against cancer, diabetes, and other life-threatening illnesses. City of Hope’s growing national system includes its Los Angeles campus, a network of clinical care locations across Southern California, a new cancer center in Orange County, California, and treatment facilities in Atlanta, Chicago and Phoenix. Our dedicated and compassionate employees are driven by a common mission\: To deliver the cures of tomorrow to the people who need them today.
Position Summary
The Quality Improvement Specialist serves as a clinical expert in risk management and patient safety, supporting the National Medical Center’s high-reliability journey through data analytics, best practices, and clinical expertise. In this highly collaborative role, you will partner with operational and medical teams to proactively identify, assess, and reduce risk. You will also lead clinical quality reporting, regulatory readiness, and strategic improvement initiatives that enhance patient outcomes and help minimize liability.
As a successful candidate, you will\:
Lead patient safety activities, including event reviews, adverse event investigations, root cause analyses, and corrective action planning.
Collect, analyze, and interpret safety data, complaints, grievances, incident reports, and medical record information to identify trends and improvement opportunities.
Facilitate clinical risk assessments, proactive risk modeling, Failure Modes and Effects Analysis, and safety rounds to identify potential hazards.
Partner with the Director of Risk and Patient Safety to assess compliance, conduct gap analyses, and develop action plans for patient safety standards.
Develop and deliver focused patient safety education for clinical and non-clinical staff.
Collaborate with Quality Analytics, Biostatistics, and other teams to support accurate, timely, and consistent access to relevant data.
Present meaningful reports to committees, highlight performance improvement opportunities, and monitor the effectiveness of interventions.
Serve as an internal performance improvement consultant, using data, change theory, systems analysis, PDSA, and gap analysis to strengthen care and compliance.
Build collaborative relationships across departments and promote clear communication among staff, leaders, patients, families, and healthcare providers.