Clinical Sales Specialist

Hi, We Are Novarad

Novarad's solutions help healthcare executives, surgeons and IT professionals deliver clinical, operational, and fiscal excellence. With a self-sustaining business model, more than three decades of technology leadership, and an intense focus on our customers’ needs, Novarad brings people and technology together in ways no one else can. We’re driven by innovation that truly transforms healthcare - for the provider and their patient.

Clinical Field Specialist-Surgery will provide training and support for both Novarad customers, potential customers, and Novarad personnel as well as attend VisAR assisted surgeries and cadaver labs. This position works remotely (if out of UT) and will travel.

Your Benefits-

• Competitive salary with generous PTO
• Health, dental, vision, life, and disability insurances
• HSA option with dollar-for-dollar match
• 401k with dollar-for-dollar match
• Wellness program
• Flexible work options
• Sundance corporate passes

Key Responsibilities

• Provide initial and continuous training, education and support for surgical center personnel on clinical trial protocol, clinical process, products and features under investigation, and procedures involving those products and features.
• Administer monthly cadaver labs for visiting surgeons and reps.
• Participate in presentations and demonstrations to keep all customers abreast of Novarad products and assist in the education of those customers on the proper surgical usage of company products.
• Attend VisAR assisted surgeries of hospital accounts and perform patient follow-up to assure customer and patient success.
• Primary resource for clinical support assisting with routine issues relating to troubleshooting, programming, and patient follow-up for company products.
• Develop business relationships with hospital personnel (e.g., through casual conversation, meetings, participation in conferences).
• Work with Sales Rep to meet existing and potential clients (e.g., physicians, physician office groups at hospitals) to identify their clinical needs, goals, and constraints related to patient care and to discuss and demonstrate how company products can help them to achieve their goals.
• Be responsive to customer needs and complaints regarding products and service by developing creative and feasible solutions working with other related personnel (e.g., sales, clinical, research, marketing, technical support) to develop optimal solutions.
• Manage and provide technical support for clinical trial activity when assigned.

Other Requirements

• Demonstrates a primary commitment to patient safety and product quality by maintaining compliance to the Quality Policy and all other documented quality processes and procedures.
• An entry level professional. General knowledge and application of technical and business concepts, procedures, and practices. Interprets company policies and procedures to resolve issues. Beginning knowledge of industry practices and standards.
• Applies professional concepts and company policies and procedures, analyzes data or situations, and exercises judgment to recommend solutions to solve problems. Follows standard practices and procedures in analyzing situations or data from which answers can be obtained.
• Plans, organizes, and prioritizes their own daily work routine to meet the established schedule with guidance from manager.
• Makes recommendations which may be reviewed by manager. May exercise authority within limits. May seek guidance in resolving problems.
• Begins establishing and cultivating internal business relationships to facilitate completion of tasks.
• Participates in the completion of departmental projects and goals.