Clinical Supervisor

PURPOSE:
The Cedar Knolls House (Bronx) provides therapeutic and support services to adolescents ages 17-21 who are referred to us through ACS and the Juvenile Justice system. Our residents have experienced significant trauma, resulting in behavioral, emotional, and functional/ development issues. Cedar Knolls House offers an extensive independent living skills program, including vocational preparation, and educational services that assists youth towards reaching independence.
POSITION OVERVIEW:
The Clinical Supervisor provides clinical and administrative oversight of the Case Planning Team at Cedar Knolls House, a 24-hour residential program serving adolescents and young adults in foster care. Reporting to the Clinical Director, the Clinical Supervisor directly supervises four Case Planners responsible for managing caseloads that include youth in residential placement, trial discharge, and suspended payment status.

The Clinical Supervisor is responsible for ensuring effective case management, permanency planning, family engagement, timely documentation, regulatory compliance, and coordination of services. This includes oversight of court-related responsibilities, home and community visits, required assessments, staff training, and documentation in CONNECTIONS and the agency's electronic health record, MyAvatar. Working collaboratively with an interdisciplinary team, the Clinical Supervisor ensures that case planning services support the safety, well-being, permanency, and successful transition of youth and families. The position requires strong organizational skills, sound professional judgment, accountability, and flexibility to respond to the evolving needs of a 24/7 residential program.

KEY ESSENTIAL FUNCTIONS:

Provide weekly supervision to four Case Planners, including coaching, performance evaluations, professional development, and ongoing feedback.
Oversee daily case planning operations, including caseload assignments, staff schedules, training compliance, workload distribution, and coverage needs.
Monitor staff performance, ensure accountability, and address concerns in collaboration with the Clinical Director.
Oversee case planning and permanency services for youth in residential placement, trial discharge, suspended payment, and other applicable placement statuses.
Ensure completion of required youth and family contacts, home visits, safety assessments, family engagement, and community outreach in accordance with agency and ACS requirements.
Monitor permanency planning, service coordination, court appearances, and participation in Family Team Conferences and other required case conferences.
Ensure accurate and timely completion of all required documentation, including FASPs, PHRs, progress notes, court reports, service plans, and other case planning records in CONNECTIONS and MyAvatar.
Complete required supervisory reviews in CONNECTIONS, maintain supervision records, and monitor documentation compliance through routine audits and follow-up.
Oversee incident reporting, including AllTrac documentation, and ensure safety concerns are appropriately assessed, reported, and escalated.
Collaborate with ACS, families, community providers, and interdisciplinary team members to support youth safety, permanency, and continuity of services.
Participate in treatment team meetings, administrative conferences, quality improvement initiatives, and implementation of the Integrated Treatment Model (ITM).
Provide direct case planning support, attend court hearings or conferences, and respond to urgent program needs when supervisory coverage is required.
Perform additional duties and responsibilities as assigned by program leadership to support program operations, team needs, and continuity of service.

EDUCATIONAL / TRAINING REQUIRED:

Master’s degree in social work, Mental Health Counseling, Marriage and Family Therapy, Psychology, or a closely related human services field.
Applicable New York State professional licensure, as required by agency policy and the position's clinical responsibilities.
At least 2 years’ experience in foster care, child welfare, residential programming, or a related human services setting.
Supervisory or leadership experience preferred.
Knowledge of ACS/OCFS policies, permanency planning, and child welfare documentation requirements preferred.

CORE COMPETENCIES

Strong leadership, supervision, coaching, and staff development skills.
Knowledge of child welfare systems, foster care regulations, permanency planning, and ACS/OCFS requirements.
Strong organizational, time management, and prioritization skills, with the ability to manage multiple deadlines.
Ability to establish clear expectations, monitor staff accountability, and address performance concerns.
Sound professional judgment and ability to assess, respond to, and escalate safety and risk concerns.
Ability to work effectively in a fast-paced, 24-hour residential environment.
Strong written and verbal communication skills, including professional documentation and stakeholder communication.
Attention to detail and commitment to documentation accuracy and regulatory compliance.
Ability to work collaboratively with interdisciplinary teams and external stakeholders.
Demonstrated commitment to trauma-informed, strengths-based, culturally responsive, and youth-centered practices.
Ability to remain professional, composed, and solution-focused in high-stress situations.
Flexibility, initiative, adaptability, and willingness to respond to changing program needs.
Ability to provide constructive feedback, support staff development, and promote a culture of accountability.

ADDITIONAL QUALIFIICATIONS NEEDED:

Ability and willingness to travel to court appearances, home visits, community meetings, and other off-site locations as needed.
Demonstrated ability to work effectively with adolescents, young adults, and families impacted by trauma, behavioral health challenges, and child welfare involvement.
Ability to maintain professional boundaries, confidentiality, and ethical standards.
Willingness to provide direct case planning support when necessary to ensure continuity of services.
Ability to manage competing priorities and respond effectively to urgent situations.
Schedule Flexibility: This position operates within a 24-hour residential program and requires flexibility beyond a traditional 9:00 AM–5:00 PM workday. While a regular schedule will be established, occasional evening hours, extended workdays, and schedule adjustments may be necessary to address court appearances, family conferences, urgent incidents, staffing needs, and other operational responsibilities. The employee is expected to demonstrate reasonable flexibility and communicate with program leadership to ensure continuity of services and fulfillment of supervisory responsibilities.

COMPUTER SKILLS REQUIRED:

Proficiency in Microsoft Office applications, including Word, Excel, and Microsoft Teams.
Ability and willingness to learn and utilize new systems and software applications as required.
Familiarity with ACS Connections or other electronic case record systems preferred.
Comfort with telehealth platforms and virtual service delivery tools.

VISUAL AND MANUAL DEXIERITY:

Ability to read and interpret documents for analytical purposes, including computer-based information, Excel spreadsheets, and other digital or written materials.
Basic use of manual dexterity and hand-eye coordination sufficient to operate standard office equipment and computer systems.

WORK ENVIRONMENT / PHYSICAL EFFORT:

In-person role requiring on-site presence and direct engagement with youth and families.
Travel within the community with residents to attend appointments, services, and activities.
Willingness to travel between multiple program sites and community locations as needed.
Ability to walk up and down stairs and navigate residential and community environments.

If you join us, you’ll have these great benefits:

Generous paid time off in addition to paid agency holidays and 15 sick days
Affordable and high-quality medical/dental/vision plans
Tuition assistance and educational loan forgiveness
Free continuing education opportunities
403(b) retirement benefits and a pension
Flexible spending accounts for health and transportation
27/7 Accessible Employee Assistance Program
Life and disability insurance

Who we are:
The Jewish Board delivers innovative, high-quality, and compassionate mental health and social services to over 45,000 New Yorkers each year. We are unique in serving everyone from infants and their families to children, teens, and adults. We are proud to employ and serve people of all religions, races, cultural backgrounds, gender expressions, and sexual orientations. We are committed to building diverse, equitable, and inclusive teams to help support our mission, and we strongly encourage candidates from historically marginalized backgrounds to apply to work with us.
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