Clinical Support Assistant

Administrative Support

Process incoming/outgoing faxes (labeling, records requests, upload refill requests, etc.)
Scanning
Process Inbasket (records requests, labs, imaging, message routing, etc.)
Patient paperwork management (questionnaires, FMLA, provider signatures, no-show letters, etc.)
Track and stock patient paperwork and brochures
Process incoming/outgoing mail
Use of Microsoft Office—Outlook
General high level clerical and project support
Document legibly, concisely and accurately

Clinical Support

Basic rooming to include only vitals, including social history, pain (no med reconciliation, allergies)
No medication related activities allowed (reconciliation, administration, preparation)
Support nursing in the infusion center
Technical support (MyChart, Epic, office equipment, etc.)
Attends staff meetings/huddles
Inventory management including equipment—notifying appropriate personnel when cleaning and repair of equipment is needed
Instrument processing pick up/drop off
Pick up/drop off blood from the blood bank at the hospital
Check expiration dates for medications/supplies
Turn over rooms/cleaning/stocking
Maintains knowledge of life safety, patient safety, fire and electrical safety and disaster plan
Sentact duties/compliance

Patient Experience

Monitors patient flow
Updates patient on delays
Provides excellent customer service
Addresses in-the-moment patient needs as directed
Maintains clean, safe, and orderly environment for patients, family, and clinical personnel
Support patients in infusion by grabbing blankets, snacks, or other small supplies

Professional Development

Attends education classes appropriate to job development
Uses consistent, professional communication with team members
Flexible coverage of internal service needs, and the continuous application of process improvement methods and skills
Receptive to feedback and coaching
Successfully completes the required initial training and core competency assessment before or during the trial service period
Maintains core competencies, and demonstrates continuous application of these skills throughout the period of employment
Completes all required modules and updates

High school diploma or equivalent, AND
One year of experience with high volume contact with the public;
OR 6 months of medical office experience, with high volume contact with patients
Fluency in written and spoken English.
Must be able to communicate effectively verbally and in writing. Excellent telephone communication skills.
BLS/CPR within six weeks of hire and then maintained without interruption.

Experience in a healthcare setting
Experience working with an electronic medical record system
Extensive computer skills including MS Office and Windows required.
Excellent customer service skills, and ability to multi-task in a fast-paced environment required.
Must be detail oriented and have good organizational skills.
Must be able to demonstrate excellent customer service skills and communication skills, including both written and verbal.
Must have good grammar skills.
Must have a demonstrable record of reliable attendance, punctuality, and proven successful performance at past and present employers.
Must be able to work both with a team and independently.

See also