Clinical Support Coordinator
Where You’ll Work
Founded in 1967, Dignity Health - Mercy San Juan Medical Center is a 377-bed, acute care, nonprofit hospital located in Carmichael, California. Serving over 100,000 patients annually, the hospital offers a full complement of services including a Level II Trauma Center, Level III NICU, heart care, cancer care, women’s health, and neurology. Additionally, Mercy San Juan Medical Center has been recognized as an LGBTQ+ Healthcare Equality Leader by the Human Rights Campaign Foundation. It is a Comprehensive Stroke Center, the highest level of stroke care certification awarded by The Joint Commission.
Mercy Home Health and Mercy Hospice is located at 3400 Data Drive in Rancho Cordova, CA. Both service lines are accredited agencies that have received outstanding recognition from The Joint Commission. We currently serve the greater El Dorado, Placer and Sacramento counties, bringing our patients the highest level of service available.
One Community. One Mission. One California
Job Summary and Responsibilities
As a Clinical Support Professional, you will assist management in monitoring assigned units to maintain a safe and secure environment.
Every day you will apply specialized technical knowledge to supervisory and complex duties, including potential distribution of medical supplies per hospital policy.
To be successful in this role, you will demonstrate high independence, initiative, and originality, utilizing your expertise with minimal daily supervision to optimize patient care and unit efficiency.
- Greet customers (vendors, patients, staff, volunteers, and physicians) in person and on the phone, providing information, taking messages, scheduling appointments and or referring to appropriate individual or department.
- Receive and process complaints and feedback from patients, families, physicians and staff. Collaborates with management for resolution.
- Research and assist in development of capital and operating budget.
- Maintains administrative control of a variety of records and files, including confidential and legal documents related to employees, and patients.
- Review, aggregate, and trend Unit specific data/suggest/develop and resolve problems.
- Research reason(s) for unfavorable productivity numbers, as requested by manager/designee.
Job Requirements
Required
- High School Graduate 5 years in a health care setting. Strong database management, upon hire
- High School GED, upon hire