Clinical Support Specialist
Posted
Administrative Support:
- Schedule and confirm patient appointments via phone, email, or scheduling software.
- Prepare and send reminders for upcoming appointments or follow-ups.
- Maintain and update patient records in the electronic medical records (EMR) system.
- Assist with insurance verification and pre-authorization processes.
- Manage incoming and outgoing correspondence, including emails and faxes.
Patient Interaction:
- Serve as the first point of contact for patients, addressing inquiries with professionalism and empathy.
- Escalate complex patient concerns to the appropriate medical staff or departments.
- Collect patient information and update records during virtual check-ins.
- Provide patients with instructions for telehealth sessions and other virtual services.
Office Coordination:
- Manage daily workflows to ensure timely communication between patients and medical staff.
- Coordinate with medical providers to ensure schedule alignment.
- Organize and prioritise tasks to meet deadlines and maintain clinic efficiency.
Requirements
Work Experience:
- A minimum of 02 Years of virtual medical assistance experience in a US-based Healthcare Company is required.
- A minimum of 02 Years of virtual medical assistance experience in a US-based Healthcare Company is required.
Skills:
- Knowledge of medical terminology and EMR systems.
- Excellent verbal and written communication skills in English language.
- Proficient in using scheduling and communication tools (Microsoft Office, telehealth platforms).
- Strong organizational and multitasking abilities.
- Ability to maintain confidentiality and adhere to HIPAA regulations.
- Excellent Verbal & Written English Communication
- Critical Decision Making
- Strong interpersonal, organizational and data entry skills
- Empathize with patient’s needs
- Proficiency in Microsoft Suit: Outlook, Word, Excel
- Experience of working with EMR Software
Education:
- Any of the following degree is required: MBBS degree with 01-year house job or MD degree with 01-year house job or Doctor of Physiotherapy (DPT) or Doctor of Pharmacy (Pharm.D)
Benefits
Workdays: Monday - Friday
· Work hours: 6 pm – 3 am PKT (Night shift)
· Gross Salary (USD): $500-$550
· Benefits: Annual Bonus, Eid Bonuses, Provident Fund, Health Insurance (IPD, OPD), Fuel Card or Company Pick & Drop, EOBI, Free Meal