Clinical Training Program Manager

Department:Behavioral Health

Reports To:Senior Director of Behavioral Health

Job Family:Behavioral Health

FLSA Status:Exempt

EEO Classification:Professionals

Supervisor:Yes

Leadership Level:Emerging Leader

Job Function:Essential Onsite

Provider Category:LIP

Overview

The Clinical Training Program Manager plays a crucial role in developing, implementing, and delivering training programs to enhance the skills and knowledge of staff working within the behavioral health division. This position is designed to ensure that staff are well-equipped to provide high-quality mental health and enabling services, with a specific focus on equitable and inclusive clinical practices. The Clinical Training Program Manager will serve as the conduit for academic programs seeking to place interns with the agency and provide clinical supervision to students. This position will provide direct supervision for early career clinicians and student interns, participating in recruitment, hiring, and evaluation. In addition, this position provides clinical care for up to two sessions per week.

Key Role Responsibilities

• Lead the development, implementation, and ongoing refinement of a behavioral health training program. Deliver trainings to providers within the behavioral health division that are grounded in evidence-based practices and align with divisional priorities and provider learning needs.
• Stay abreast of the latest research, trends, and best practices in behavioral health to ensure training content is current and relevant.
• Evaluate the effectiveness of training programs through feedback, assessments and measurable outcomes.
• Collaborate with other behavioral health professionals across the agency to create comprehensive and effective training materials. Customize training programs based on the unique requirements and goals of different organizations and funders.

• Maintain standards for provision of CEU in accordance with social work and professional counselor licensing boards for the state of MD. Track and issue CEU for training participants as appropriate.
• Provide direct supervision for early career clinicians and student interns and partner with the Senior Director of Behavioral Health in the recruitment, hiring, and evaluation of behavioral health staff and interns.
• Provide clinical services to a small caseload of clients for up to two sessions per week. Provide clinical coverage for staff as indicated.
• Completes documentation of services in a legible manner in accordance with established formats and required timeframes within the client’s electronic health record. Ensure that documentation accurately reflects billable services provided.

Key Agency Responsibilities

In addition to role responsibilities, each staff member of Health Care for the Homeless has the following responsibilities as a part of their employment:

• Models and reinforces the Health Care for the Homeless “core values” of dignity, authenticity, hope, justice, passion and balance
• Actively participates in performance improvement activities and actively participates in advocacy activities that support the mission of Health Care for the Homeless
• Performs other duties on an as-needed basis
• Protects our client’s personal health information by maintaining compliance with HIPAA and other relevant Health Care related IT security regulations

Knowledge, Experience, and Skills

Formal Education and Training

• Master’s degree in social work

• Active license in the state of Maryland (LCSW-C) with supervisory designation

Experience

• Three years of experience in the evaluation, diagnosis, and treatment of chronic mental illness and substance abuse
• Five years of experience supervising staff and/or interns, where there was emphasis on provision of training and ongoing education
• Experience working with homeless and/or low-income individuals and families
• Familiarity with adult learning principles and instructional design

Skills

• Able to work independently as a social worker on an interdisciplinary team
• Strong knowledge of various mental health disorders, treatments, and interventions
• Willingness to integrate relevant principles into practice such as Harm Reduction, Motivational Interviewing and Housing First
• Excellent verbal and written communication skills
• Strong organizational and time management skills
• Able to cope with interruptions and be a team player
• Flexible approach, working with several cross-disciplinary teams in a collaborative style
• Demonstrate comfort with change by approaching it optimistically and helps their supervisees to do the same. Proactively seeks to clarify unclear aspects of change in a productive, collaborative manner.
• Able to work with clients who have significant mental health challenges, manage crisis situations and assess for safety

Success Profile

Core Competencies

Compassion

• Demonstrates empathy and patience in words and actions; continually strengthens these skills
• Demonstrates self-awareness about one’s own perspective and biases; seeks to become more open
• Shares credit with others and recognizes success results from the combined efforts of many

Courage

• Thoughtfully engages with difficult issues in order to solve them
• Provides constructive, direct and actionable input and feedback
• Navigates conflicts head-on to resolve them in a positive manner

Values Differences

• Seeks to understand different perspectives and cultures
• Interacts respectfully with people
• Considers situations and issues from different perspectives and offers solutions with those perspectives in mind

Balance

• Maintains a conscious balance between work and personal life
• Demonstrates the ability to prioritize work tasks
• Sets, maintains and respects professional boundaries and supports others to do the same

Functional Competencies

Approachability

• Builds rapport in an open, friendly and accepting way
• Spends effort to put others at ease
• Demonstrates good listening skills and a non-judgmental attitude

Collaborates

• Works cooperatively with others to achieve shared objectives
• Balances own interests with the interests of others
• Gains trust and support of others

Nimble Learning

• Learns quickly when facing new situations
• Uses mistakes and failures as opportunities to learn
• Tries multiple times using multiple methods to find the right solution

Being Resilient

• Maintains a positive attitude despite setbacks
• Takes constructive action to navigate difficulties and obstacles
• Thinks about things not just from the current perspective but also futuristically; doesn’t give up

Leadership Competencies:

Self-Development

• Seeks out training or experience that will improve one’s own emotional intelligence
• Seeks and accepts opportunities for professional growth by leveraging available resources
• Pursues opportunities to broaden skill set, try a fresh approach or reach a challenging goal.

Balances Stakeholder

• Knows who to engage with and when
• Understands stakeholder expectations, requirements and needs
• Strong at building relationships and attuned to the needs of others

Plans and Aligns

• Sets clear, meaningful, and attainable goals and expectations; monitors progress towards meeting those outcomes
• Delegates tasks and assignments appropriately using a strengths based approach
• Stages activities with relevant milestones and objectives

Communicates Effectively

• Continually refines and improves written and verbal communication skills
• Delivers messages in a clear, compelling and concise manner that is specific to the audience and the setting
• Provides timely and helpful information to others